We offer national and international delivery services. Request a quote through our website.

First, request a quote. Once you have accepted it and made the payment, we will take care of the rest: we will prepare the necessary documentation and arrange the collection, packaging and delivery of your item.

Nothing, the request for a quotation does not entail any obligation. Your item will remain in the lost property office.

Delivery times may vary depending on the destination:

• For domestic shipments: 24 to 48 hours
• For international shipments: 1 to 5 days

These delivery times are approximate and may vary depending on transport conditions and customs procedures.

You can pay using all major credit cards and PayPal. All payments are securely processed through Stripe, one of the world’s leading payment platforms.

Yes. For shipments outside the European Union, we prepare the necessary pro forma invoice to help ensure smooth customs clearance and delivery.

Yes, this service is included in the price. Our team is experienced in professional packing, and your item will be properly protected to help prevent damage during transport.

The fastest way is by email: info@goenvio.es. Our team usually responds quickly.

You can track your shipment directly on our website. All you need to do is enter the tracking number we provided.

Track your shipment

It is important to act quickly:

1. Think back to where you think you lost it.
2. Contact the lost property office.
3. Provide a detailed description of the object.
4. Complete the notification of loss form.

If the item is found, you will be contacted. At some airports, items lost on weekends may be checked in on the next working day.

The lost property office is usually located in the main terminal of the airport, usually near the passenger information area or in administrative areas.

• Detailed description of the object.
• Date and approximate time of loss.
• Location where you think you lost it.
• Flight number, if inside the aircraft.
• Personal and contact details.
• Any available evidence, such as photos or invoices.

You can find the contact information on our website, under the corresponding tab for each airport.

Yes, in many cases notification must be made by e-mail or by means of the form provided by the relevant office.

Items are usually kept for an initial period at the lost property office. After this period, they may be referred to municipal agencies or the local police, depending on the regulations applicable in each location.

In this case, you should normally contact the airline directly, as lost property inside the aircraft is usually handled by the airline itself.

Valuables, such as jewellery or electronic devices, are often stored under heightened security measures.

To collect it in person you will normally need:

1. Present valid identification.
2. Display the reference or claim number.
3. Sign the acceptance document, if applicable.
4. Pay an administrative fee, only in cases where it is applied by the office.

Identity documents are usually handed over to the competent authorities, such as the National Police or the Guardia Civil, as the case may be.

Yes, our service works with all major car rental companies and can arrange collection and delivery.