Lost & Found Gran Canaria Airport

Lost something at Gran Canaria Airport (LPA)? - We ship it to your door

How to recover your lost items from Gran Canaria Airport

Left your belongings, luggage or documents at the terminal or on a flight? Time matters. Follow these three steps to locate and recover your lost property from Gran Canaria Airport (LPA) quickly and easily — without flying back to the island. No Spanish required.

1

Contact the AENA lost property office at Gran Canaria Airport

Report your loss directly to the airport. Send an email to lpaoh@aena.es describing your item in detail, including the date you lost it, your flight number and your contact details. You can also call 928 579 007 (open daily, 9:00–14:00 Spanish time).

2

Wait for confirmation and your reference number

If AENA’s official lost property office or airport security finds your item, they will contact you and provide a unique reference number (registration code). This code is essential to release the item from their facilities.

3

Request collection and home delivery with GoEnvío

Once your item has been located, you don’t need to fly back to Gran Canaria. As a specialist logistics company based in Spain, GoEnvío collects your lost item directly from the airport counter on your behalf. We package it securely and ship it to your home or hotel by express courier — wherever you are in the world.

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Gran Canaria Airport Lost Property Office: Contact & Opening Hours

  • Location: Passenger Terminal, Floor 1.
  • Postal address: GC-1, s/n, 35230 Las Palmas de Gran Canaria, Las Palmas, Spain.
  • Official email: lpaoh@aena.es
  • Direct telephone: (+34) 928 579 007
  • Passenger service hours: Open every day from Monday to Sunday, from 9:00h to 14:00h.
Outside Gran Canaria Airport
Gran Canaria Airport

We collect lost items once AENA’s office confirms they have been found.

Types of lost items we help you recover from Gran Canaria Airport

Hundreds of items are lost every day at the security arches and boarding gates of Gran Canaria Airport. We manage the collection and dispatch of almost all items:

  • Electronics: Mobile phones (iPhone, Samsung), laptops, tablets, AirPods, cameras and e-books.
  • Documentation: ID cards, passports, credit cards, wallets and driving licences.
  • Luggage: Cabin suitcases, backpacks, briefcases, fanny packs and duty free bags (airport shopping).
  • Personal valuables: Sunglasses and prescription glasses, jewellery, watches, house keys or rental cars.
  • Clothing: Jackets, coats and belts left in the trays at the security checkpoint (filters).

Frequently asked questions about lost property at Gran Canaria Airport (LPA)

Interior of the Gran Canaria Airport terminal
Indoor terminal

Answers to the most common questions about recovering, storing and shipping lost property.

How long does it take for AENA to register a lost item at Gran Canaria Airport?
AENA internal registration process is not instant. Depending on where the item was lost (security screening, departure lounges, toilets), it can take between 24 and 48 hours before cleaning or security staff hand it over to the central lost property office and it is logged in their system.
What if I left my item on the aircraft at Gran Canaria?
If the item was left inside the cabin, legal responsibility lies with the airline or its ground handling company — not AENA. In this case, you should contact the baggage service of your airline (Ryanair, Binter, easyJet, Norwegian, TUI, Jet2, etc.). Once the airline confirms they have it, Goenvío can collect it from their office at the airport.
Can I get my lost item back without returning to Gran Canaria?
Yes. If you have already left the island or the Canary Islands, you can authorise a courier company such as GoEnvío to attend in person on your behalf. We just need the reference number assigned by AENA and a signed written authorisation so that we can collect the item and ship it directly to your door.
How long does Gran Canaria Airport keep lost items?
The lost property office at Gran Canaria Airport stores items for a limited period established by regulation. Once this legal retention period expires, unclaimed items are classified for destruction, donation to charities or public auction. This is why it is vital to start the claim and collection process as soon as possible.
How much does it cost to ship my lost item from Gran Canaria Airport?
Goenvio collection and shipping price depends on three factors: the package dimensions, the volumetric weight and your delivery address (within Spain, within Europe or intercontinental). As Gran Canaria is an island, shipping rates may differ from mainland Spain. You can request a free, no-obligation quote through our website. We respond in under 1 hour.
What documentation do I need to authorise the collection of my object at AENA?
In order to comply with the regulations at Gran Canaria Airport (LPA), we will need the reference number of the object, a signed authorisation document. When you request our service, we will provide you with a pre-written official template for you to sign. We will then be able to collect your belongings legally and send them to you without any problems.