Lost and Found Malaga Airport

Lost and Found in the Malaga Airport (AGP)

How to recover your lost property at Málaga Airport

If you have lost your belongings, luggage or documents in the terminal or on a flight, time matters. Follow these steps to locate and recover your lost property at Málaga-Costa del Sol Airport (AGP) as quickly and easily as possible.

1

Contact the AENA Málaga Lost Property Office

The first step is to report the lost item by contacting the airport directly. Send an email with a detailed description of your belongings, the date of the loss, your flight number and your contact details.

2

Wait for confirmation and your reference number

If AENA’s official lost property office or airport security finds your item, they will contact you and provide a unique reference number (registration code). This code is essential to release the item from their facilities.

3

Request collection and home delivery with GoEnvío

Once your item has been located, there is no need to return to Málaga in person. At GoEnvío, we collect your lost property directly from the airport on your behalf, pack it securely, and deliver it to your home or hotel by express courier, wherever you are.

Request shipping quote

Málaga Airport Lost & Found Office: Contact Information and Opening Hours

  • Location: Terminal T3, Ground Floor, next to check-in counters 363-385.
  • Postal address: Av. del Comandante García Morato, s/n, Churriana, 29004, Málaga, Spain.
  • Official email: objetosperdidosagp@aena.es
  • Direct telephone: (+34) 913 211 000
  • Passenger service hours: Open every day from Monday to Sunday, from 8:00h to 20:00h.
Outside Malaga Airport - Costa del Sol
External terminal

We collect lost property once the office confirms its location.

Types of lost property in Málaga that we help you recover

Hundreds of items are lost every day at security checkpoints and boarding gates. We manage the collection and delivery of almost all legally shippable items:

  • Electronics: Mobile phones (iPhone, Samsung), laptops, tablets, AirPods, cameras and e-books.
  • Documentation: ID cards, passports, credit cards, wallets and driving licences.
  • Luggage: Cabin suitcases, backpacks, briefcases, fanny packs and duty free bags (airport shopping).
  • Personal valuables: Sunglasses and prescription glasses, jewellery, watches, house keys or rental cars.
  • Clothing: Jackets, coats and belts left in the trays at the security checkpoint (filters).

Frequently Asked Questions about lost property at Malaga Airport (AGP)

Inside the Malaga Airport terminal
Indoor terminal

Answers to the most common questions about recovering, storing and shipping lost property.

How long does AENA Malaga take to register a lost object?
AENA's internal registration process is not immediate. Depending on where it is lost (security filters, VIP lounges, toilets), it can take between 24 and 48 hours before it is handed over to the central lost property office by cleaning or security staff and catalogued in their computer system.
What happens if I forgot my item inside the plane in Malaga?
If the item was left inside the cabin of the aircraft, the legal responsibility lies with the airline or its handling company, not with AENA. In this case, you should contact the baggage service of your airline (Ryanair, Vueling, easyJet, etc.). Once the airline confirms that they have it, GoEnvío can pick it up at their airport offices.
Can I get my item back without having to travel to Malaga again?
Yes, if you have already left the city of Malaga or Andalusia, you can authorise a courier company such as GoEnvío to come to your door on your behalf. We will only need you to provide us with the reference number assigned by AENA and sign a written legal authorisation for us to collect it and send it by courier to your door.
How long does Malaga Airport keep lost property?
The lost property office in Malaga has custody of the items for a limited period of time established by law. Once this legal period has passed in their warehouses, the unclaimed items are classified for destruction, donation to NGOs or public auction. For this reason, it is vital to initiate the claim and collection as soon as possible.
How much does it cost to send my lost property from Malaga?
The price of GoEnvío's collection and delivery service is personalised and will depend on three factors: the dimensions of the package, the volumetric weight and the postal address of destination (national or international). You can get a free, no-obligation quote by submitting a request through our website. We respond in less than 1 hour.