Frequently Asked Questions (FAQs)

Explore our answers to the most common questions and if you still have questions, drop us a line. We're here to help.

It is necessary for you to contact the airport's lost and found office or the airline itself if you forgot it inside the plane. In case they have found your belongings, they will provide you with a reference number.

We can handle the pickup and delivery at the location of your choice. For this, please fill and we will send you a quote.

Firstly, you will need to complete the form found on the website. Our staff will calculate the cost and send you an email with the service quote, as well as a link to make the payment.

Your item will be kept at the lost and found office. Receiving a quote does not entail any obligation.

Delivery times may vary depending on the destination. For domestic shipments, a timeframe of 24 to 72 hours is considered. For international shipments, delivery may take 2 to 10 days

You can make the payment using a bank card. 

I lost my wallet on a flight to Barcelona and despaired that I would never get it back. Fortunately, the airport's lost property service helped me get it back quickly. From the moment I contacted them, they were incredibly helpful and efficient. My wallet was returned to my hotel the next day, complete with everything intact. Incredible customer service and highly recommended!

Andrés García 
12 January, 2024

9,98

Our clients recommend us