Frequently Asked Questions (FAQs)

We offer national and international shipping services. Request a quote through our website.

First ask for a quotation. Once you accept it and make the payment, we will take care of the rest: we will prepare the necessary documentation to arrange the collection, shipping and packaging of the object.

Nothing, the request for a quotation does not entail any obligation. Your item will remain in the lost property office.

Delivery times may vary according to destination:

• For domestic shipments: 24 to 48 hours
• For international shipments: 1 to 5 days These times are approximate only.

You can pay with all major credit cards and PayPal. All payments are handled by Stripe, a leading secure payment processing company.

Yes, for deliveries outside the European Union, we will arrange all the necessary documentation so that you can receive your order as soon as possible.

Yes, this service is included in the price. Our staff has extensive experience in packaging; your items will be adequately protected to avoid damage during transport.

The fastest way is by email: info@goenvio.es. Our staff usually responds within 1 hour.

It is important to act quickly:

1. Think back and think about where you think you lost it.
2. Contact the lost property office
3. Provide a detailed description of the object (serial number, colour, etc.).
4. Complete the notification of loss form

If the item is found, you will be contacted. Please note that if you lost it at the weekend, at some airports it is not registered until Monday.

The lost property office is usually located in the main terminal of the airport, near the passenger information area.

• Detailed description (make, colour, size, serial number, etc.)
• Date and approximate time of loss
• Location where you think you lost it
• Flight number (if lost on board the aircraft)
• Personal and contact details
• Any proof (photos, invoices, etc.)

• You can find contact information on our website, under each airport tab.

Yes, at all airports the application must be made by e-mail or via the PDF form available.

The objects are preserved during:

• 30 days in lost property offices
• After 30 days, the items are referred to the local councils or local police.

To collect it in person you will need:

1. Present valid identification
2. Display the claim number
3. Sign a document of receipt
4. In some cases, pay an administrative fee

To collect it in person you will need:

1. Present valid identification
2. Display the claim number
3. Sign a document of receipt
4. In some cases, pay an administrative fee

You should contact the airline directly, as lost property on the aircraft is handled by the airline itself.

Lost property offices store it in a safe.