OUIGO Lost and Found

We recover your lost items from the train operator OUIGO, and send them directly to your home!

Lost property on OUIGO trains: we help you recover your belongings in total comfort.

Have you lost something during your journey with OUIGO? You no longer need to return to the station. Once ADIF confirms that they have located your item, at GoEnvío we take care of everything: collection from the lost property office, packing and shipping directly to your home.

Service available for OUIGO trains and Long Distance connections. Retrieve your lost items quickly, safely and hassle-free.

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Lost property OUIGO train

Lost and Found

How to retrieve your lost items if you travelled with OUIGO

Contact lost property OUIGO

1. Contact the Lost and Found Office

If you have lost something while travelling with OUIGO, contact the ADIF lost property office. Once they have found your item, they will provide you with a reference number for tracking purposes.

Request an OUIGO lost property shipment quotation

2. Request Shipping Quote

In less than 1 hour we will send you a quotation so that you can have your lost property delivered directly to your home.
Receive the object at home

3. Pick it up at your home

Once payment is confirmed, our team will collect your item and send it directly to your home or work.

Have you lost something when travelling with OUIGO?

1

Contact ADIF directly:

If you travelled with OUIGO and you have lost an item, contact the lost property office at ADIF. They are in charge of centralising all objects found on OUIGO trains.

Email: [email protected]

2

Provides travel information:

Indicate that you were travelling with OUIGO and provide details such as train number, date, origin, destination, and seat. ADIF will give you a reference number if they find your item.

3

Home delivery:

Once they have confirmed that they have located your object, GoEnvío will pick it up from ADIF and send it to your home without you having to travel.

💡 Important:

All lost property on OUIGO trains is handed over directly to ADIF. You do not need to contact OUIGO, but the ADIF lost property office.

High-speed train in station

Frequently asked questions about lost property on trains

How do I know if ADIF has found my lost item on the train?

You should contact ADIF directly on 902 240 505. If they have located your object (regardless of the operator: AVE, Ouigo, Iryo, Avlo, RENFE), they will inform you and give you a reference number.

Do I have to contact the train operator separately?

No. All rail operators (AVE, Ouigo, Iryo, Avlo, RENFE, Cercanías) hand in lost property to ADIF. You only need to contact ADIF, no matter which train you have travelled on.

What do I do when ADIF confirms that they have found my object?

All you have to do is request a quote from GoEnvío and we will take care of everything: collection from the ADIF office, packaging and delivery to your home.

How much does it cost to send lost property from stations?

It depends on weight, volume and destination. We will send you a clear quote in less than an hour for shipment from any station managed by ADIF.

What kind of objects can you retrieve from the train?

  • Mobile phones, tablets and laptops forgotten in carriages
  • Personal documents (ID card, passport, driving licence)
  • Hand luggage, rucksacks, luggage in the luggage compartment
  • Clothing, eyewear, headphones, jewellery
  • Valuables or sentimental objects left on seats
  • Medicines and other personal items

🚂 If ADIF has found your lost item on any train (AVE, Ouigo, Iryo, Avlo, RENFE), we will deliver it to you wherever you are.

Request now the shipment of your lost property by train

From the ADIF lost property office to your home, GoEnvío manages everything. Avoid paperwork and trips to stations. Recover your belongings conveniently, quickly and safely, regardless of whether you travelled on AVE, Ouigo, Iryo, Avlo or RENFE.

👉 Request your quote in less than 1 minute.

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