Lost and Found Madrid City Council
We recover your lost items, and send them directly to your home!
From the Madrid City Council's Lost and Found Office to your home: GoEnvío takes care of everything!
Have you lost something in Madrid and it is in the Lost Property Office of the City Hall? You don't need to go there. Once the Madrid City Council confirms that they have found your item, at GoEnvío we take care of everything: collection, packaging and delivery to your home or work.
Request service
Lost and Found
How to recover your lost or found items from Madrid City Council:
1. Contact the Lost and Found Office
Once they find your lost item they will provide you with a reference number. In the following section you will find the contact details of Madrid City Council.
3. Pick it up at your home
Once payment has been confirmed, we collect the object directly from Madrid City Hall and send it to your home.
Have you lost something in the city of Madrid? Here's what to do
If you have lost something in Madrid or you don't know if it is in the City Council's lost property office, follow these steps to recover it easily.
Madrid City Council:
Contact the Lost and Found Office
Describe your belongings, date and place where you lost it. You can contact us by email [email protected], phone 914 800 010 or through the online form
Confirmation
If Madrid City Council finds your lost item, they will contact you and give you a reference number.
We will send it to your home
Request our collection, packaging and shipping service for found objects. We take care of everything so that you receive it at home, without the need to go to the Town Hall.
Have you lost something on public transport in Madrid?
Have you lost something on public transport in Madrid?
Identify the type of transport:
Metro/EMT: Contact the lost property office at the Town Hall.
Taxi: If you know the number plate or licence, use the specific form for taxis.
Wait for confirmation:
If they find your object, Madrid City Council will contact you and provide you with a reference number to retrieve it.
Home delivery:
Request a quote and we will collect your item from the Town Hall and deliver it to your home or work.
Frequently Asked Questions (FAQs)
How do I know if Madrid City Council has found my lost property?
You should contact the Madrid City Council's lost property office directly. If they have located it, they will inform you and give you a reference number.
What do I do when the municipality confirms that they have found my object?
All you have to do is request a quote from GoEnvío and we will take care of everything: collection, packaging and shipping.
How much does it cost to send lost property?
It depends on weight, volume and destination. We will send you a clear quote in less than an hour.
What kind of objects can you recover?
- Mobile phones, tablets and laptops
- Personal documents (ID card, passport, driving licence)
- Hand luggage, rucksacks, backpacks, suitcases
- Clothing, glasses, headphones, jewellery
- Valuable or sentimental objects
🎯 If the City Council's Lost Property Office has found your item, we will deliver it to you wherever you are.
Request the shipment of your lost property now
From the Madrid City Council's lost property office to your home, GoEnvío manages everything. Avoid paperwork and travel. Recover your belongings conveniently, quickly and safely.
👉 Request your quote in less than 1 minute.
SendLocation of the Madrid City Council's Lost and Found Office
If you wish to pick up your lost property in person, you can do so directly at the lost property office of the Madrid City Council. We also offer our delivery service if you prefer to receive it comfortably at your home.
Location
Lost Property Office
Postal address
P.º del Molino, 7, 9, Arganzuela, 28045 Madrid
Contact email
Telephone
914 800 010
Opening hours
Consult with the City Council
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