Lost and Found Barcelona - Sants

We recover your lost items from the train station and send them directly to your home!

Lost property: we help you to recover your belongings in total comfort.

If you've lost something at Barcelona Sants Station, you don't need to go back to the station. Once ADIF confirms that they have located your item, at GoEnvío we take care of everything: collection from the lost property office, packing and shipping directly to your home.

Service available for AVE, Larga Distancia, Cercanías and private operators. Recover your lost items quickly, safely and without complications.

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Lost property at Sants station ADIF Renfe

Lost and Found

How to recover your lost or found objects at Sants Station (Barcelona)

Contact with lost property Renfe ADIF Sants

1. Contact the Lost and Found Office

If you have lost something while travelling with Renfe, AVE, OUIGO, Avlo or Iryo, contact the lost property office at Barcelona Sants (ADIF). Once they have found your item, they will give you a reference number.

Request a quote for lost property shipment Sants

2. Request Shipping Quote

In less than 1 hour we will send you an estimate so that you can have your lost property delivered directly to your home in Sants.
Receive the item at your home from Sants Station

3. Pick it up at your home

Once payment is confirmed, our team will collect your item from the station and send it directly to your home or work.

Have you lost something at Sants Station in Barcelona?

1

Contact ADIF directly:

All items lost on trains (AVE, Ouigo, Iryo, Avlo, RENFE, Cercanías) are handed over to ADIF. No matter the operator, please contact directly:

Email: [email protected]

2

Provides travel information:

Indicate the operator, train number, date, origin, destination, carriage and seat. ADIF will give you a reference number for tracking.

3

Home delivery:

Request our collection and delivery service from the ADIF office in Sants. We take it to your home or work.

💡 Important:

Do not contact the railway company. All objects found on trains arriving at Sants are managed by ADIF.

Train at Barcelona Sants station

Frequently asked questions about lost property on trains

How do I know if ADIF has found my lost item on the train?

You should contact ADIF directly on 902 240 505. If they have located your object (regardless of the operator: AVE, Ouigo, Iryo, Avlo, RENFE), they will inform you and give you a reference number.

Do I have to contact the train operator separately?

No. All rail operators (AVE, Ouigo, Iryo, Avlo, RENFE, Cercanías) hand in lost property to ADIF. You only need to contact ADIF, no matter which train you have travelled on.

What do I do when ADIF confirms that they have found my object?

All you have to do is request a quote from GoEnvío and we will take care of everything: collection from the ADIF office, packaging and delivery to your home.

How much does it cost to send lost property from stations?

It depends on weight, volume and destination. We will send you a clear quote in less than an hour for shipment from any station managed by ADIF.

What kind of objects can you retrieve from the train?

  • Mobile phones, tablets and laptops forgotten in carriages
  • Personal documents (ID card, passport, driving licence)
  • Hand luggage, rucksacks, luggage in the luggage compartment
  • Clothing, eyewear, headphones, jewellery
  • Valuables or sentimental objects left on seats
  • Medicines and other personal items

🚂 If ADIF has found your lost item on any train (AVE, Ouigo, Iryo, Avlo, RENFE), we will deliver it to you wherever you are.

Request now the shipment of your lost property by train

From the ADIF lost property office to your home, GoEnvío manages everything. Avoid paperwork and trips to stations. Recover your belongings conveniently, quickly and safely, regardless of whether you travelled on AVE, Ouigo, Iryo, Avlo or RENFE.

👉 Request your quote in less than 1 minute.

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Location of the Lost & Found Office at Barcelona Sants Station

If you wish to collect your lost property in person, you can do so directly at the lost property office at Barcelona Sants station. We also offer our delivery service if you prefer to receive it comfortably at your home.

Location

Main Lobby - Customer Service Area

Postal address

Barcelona Sants Station, 08014 Barcelona

Timetable

Monday to Friday (except public holidays): 07:00 - 14:15 and 14:45 - 22:00

Contact email

[email protected]