Lost and Found Madrid Puerta de Atocha

We recover your lost items from the train station and send them directly to your home!

Lost property at Atocha Station (Madrid): we help you to recover your belongings in total comfort.

Have you lost something at Puerta de Atocha Station in Madrid? You don't need to go back to the station. Once ADIF confirms that they have located your item, GoEnvío takes care of everything: collection from the lost property office, packing and shipping directly to your home.

Service available for AVE, Larga Distancia, Cercanías and private operators. Recover your lost items quickly, safely and without complications.

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Lost property at Atocha station ADIF Renfe

Lost and Found

How to recover your lost or found items at Atocha Station (Madrid)

Contact with lost property Renfe ADIF Atocha

1. Contact the Lost and Found Office

If you have lost something while travelling with Renfe, AVE, OUIGO, Avlo or Iryo, contact the lost property office at Atocha (ADIF). Once they have found your item, they will give you a reference number.

Request a quote for lost property shipment Atocha

2. Request Shipping Quote

In less than 1 hour we will send you a quote so that you can receive your lost property from Atocha directly at your home.
Receive the object at home

3. Pick it up at your home

Once payment is confirmed, our team will collect your item from the station and send it directly to your home or work.

Have you lost something at Atocha Station in Madrid?

1

Contact ADIF directly:

No matter the operator (AVE, Ouigo, Iryo, Avlo, RENFE, Cercanías). All items lost on trains are handed over to ADIF, so please contact them directly:

Email: [email protected] (ADIF Lost and Found)

2

Provides travel information:

Indicate the operator (AVE, Ouigo, Iryo, Avlo, etc.), train number, date, time, origin, destination, carriage and seat. ADIF will provide you with a reference number for tracking.

3

Home delivery:

Once located, request our collection and delivery service from the ADIF lost property office. We will deliver it to your home without you having to travel.

💡 Important:

Regardless of the rail operator (AVE, Ouigo, Iryo, Avlo, RENFE, Cercanías), all items lost on trains are centralised at ADIF. You do not need to contact the company.

High-speed train in station

Frequently asked questions about lost property on trains

How do I know if ADIF has found my lost item on the train?

You should contact ADIF directly on 902 240 505. If they have located your object (regardless of the operator: AVE, Ouigo, Iryo, Avlo, RENFE), they will inform you and give you a reference number.

Do I have to contact the train operator separately?

No. All rail operators (AVE, Ouigo, Iryo, Avlo, RENFE, Cercanías) hand in lost property to ADIF. You only need to contact ADIF, no matter which train you have travelled on.

What do I do when ADIF confirms that they have found my object?

All you have to do is request a quote from GoEnvío and we will take care of everything: collection from the ADIF office, packaging and delivery to your home.

How much does it cost to send lost property from stations?

It depends on weight, volume and destination. We will send you a clear quote in less than an hour for shipment from any station managed by ADIF.

What kind of objects can you retrieve from the train?

  • Mobile phones, tablets and laptops forgotten in carriages
  • Personal documents (ID card, passport, driving licence)
  • Hand luggage, rucksacks, luggage in the luggage compartment
  • Clothing, eyewear, headphones, jewellery
  • Valuables or sentimental objects left on seats
  • Medicines and other personal items

🚂 If ADIF has found your lost item on any train (AVE, Ouigo, Iryo, Avlo, RENFE), we will deliver it to you wherever you are.

Request now the shipment of your lost property by train

From the ADIF lost property office to your home, GoEnvío manages everything. Avoid paperwork and trips to stations. Recover your belongings conveniently, quickly and safely, regardless of whether you travelled on AVE, Ouigo, Iryo, Avlo or RENFE.

👉 Request your quote in less than 1 minute.

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Lost Property Office - Madrid Atocha

Location of the Lost and Found Office in Madrid Puerta de Atocha Station

If you wish to collect your lost property in person, you can do so directly at the lost property office at Madrid Puerta de Atocha station. We also offer our delivery service if you prefer to receive it comfortably at your home.

Location

Foyer - In front of the Tropical Garden

Postal address

Madrid Puerta de Atocha Station, 28045 Madrid

Timetable

Monday to Friday (except public holidays): 07:00 - 14:15 and 14:45 - 22:00

Contact email

[email protected]