Lost luggage compensation: what you need to know (Spain)

Applicable legislation in Spain

In Spain, the rules on loss of baggage are based on the Montreal Convention and the European regulation. These regulations set out the rights of passengers and the limits of compensation in the event of loss.

When is Baggage Considered Lost?

The airlines have a time limit of 21 days to locate and deliver the baggage. If it is not found after this period, it is officially considered lost and you can claim compensation.

Steps to Claim

• Report the incident at the airport: Fill in the Baggage Irregularity Report (PIR).
• Save all documents: Air ticket, boarding pass and bills for related expenses.
• File a formal complaint: Send it to the airline in writing, including all documentation.

How Much Compensation Can You Receive?

The maximum limit for compensation under the Montreal Convention is 1,288 Special Drawing Rights (SDRs)1,500-1,600 depending on the exchange rate.

Tips to Avoid Problems

• Label your luggage with your name and contact details.
• Carry valuables in hand luggage.
• Take photos of the contents of your suitcase before you travel.
• Keep receipts for the purchase of important items.

What if Baggage is Delayed?

If your baggage arrives late, you can claim for basic necessities such as clothing or hygiene products. Keep receipts to justify them.

Conclusion

If you lose your luggage, act quickly and gather all the necessary documentation to claim your compensation. In case of problems with the airline, you can turn to the Spanish Aviation Safety Agency (AESA) or consumer associations for support.