Madrid Barajas Airport Lost and Found

We recover your lost items, and send them directly to your home!

From the Lost and Found Office at Madrid - Barajas Airport to your home: GoEnvío takes care of everything!

Have you lost something at Madrid Airport (MAD)? You don't need to go back to the airport. Once you AENA confirms that they have found your item, at GoEnvío we take care of everything: collection, packaging and delivery to your home or work.

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Lost and Found

How to recover your lost or found items at Madrid airport:

1. Contact the Lost and Found Office

Once they find your lost item they will provide you with a reference number. In the following section you will find the contact details

2. Request a shipping quote

Within less than 1 hour, we will send you an email with the cost of our service.

3. Pick it up at your home

Once payment has been confirmed, we collect the item directly from the airport and send it to your home.

Have you lost something at Madrid Barajas Airport? Here's what to do

If you have lost something at Madrid Barajas Airport or you don't know if it is in the AENA lost property office, follow these steps to recover it easily.

At the airport terminal

Send an email or phone

Describing your belongings, dates, flight number, contact information, etc. and send it to the following email address [email protected] or on T1 phones: 913 936 119 T4: 917 466 439 (Opening hours: from 9:00 to 17:00)

Confirmation

If AENA finds the lost item, they will contact you and give you a reference number.

We will send it to your home

Request our collection, packaging and shipping service for found objects. We take care of everything so that you receive it at home, without the need to return to the airport.

Request Service

Have you forgotten anything on the plane at Madrid-Barajas Adolfo Suárez?

Choose your airline:

Visit our search engine, select the airline and find the contact information.

Airline search engine

Wait for confirmation:

If your item is found, the airline will contact you and provide you with a reference number to retrieve it.

Home delivery:

Request a quote and we will deliver your item to your home or work.

Request Service

Frequently Asked Questions (FAQs)

How do I know if AENA has found my lost item?

You should contact the AENA lost property office directly. If they have located it, they will inform you and give you a reference number.

What do I do when AENA confirms that they have found my object?

All you have to do is request a quote from GoEnvío and we will take care of everything: collection, packaging and shipping.

How much does it cost to send lost property?

It depends on weight, volume and destination. We will send you a clear quote in less than an hour.

What kind of objects can you recover?

Mobile phones, tablets and laptops
Personal documents (ID card, passport, driving licence)
Hand luggage, rucksacks, backpacks, suitcases
Clothing, eyewear, headphones, jewellery
Valuable or sentimental objects

🎯 If Lost and Found has found your item, we will deliver it to you wherever you are.

Request the shipment of your lost property now

From the AENA lost property office to your home, GoEnvío manages everything. Avoid paperwork and travel. Recover your belongings conveniently, quickly and safely.

👉 Request your quote in less than 1 minute.

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Location of the Lost and Found Office at Madrid Airport

If you wish to pick up your lost/found item in person, you can do so directly at the lost property office at Madrid Barajas Airport. We also offer our delivery service if you prefer to receive it comfortably at your home.