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How to Authorise Lost and Found at AENA

How to Authorise Lost and Found at AENA

| | Updated
How to authorise the collection of lost property at AENA " Guide 2024

Have you lost something at an AENA airport and need someone to pick it up for you? Find out how to authorise someone else to collect your lost property safely and effectively.

📑 In this guide you will find:

  • → Necessary Documentation
  • → Authorisation process
  • → Dispatch and Confirmation
  • → Collection of the Object
  • → Available Alternatives
  • → Resources and Downloads

📋 Necessary Documentation

  • ✅ Copy of the owner's identity card or passport
  • Identity card or passport of the authorised person (original and copy)
  • ✅ Signed authorisation form
  • Reference of the lost object (if available)

✍️ Authorisation Process

📝 Owner's Information

  • - Full name
  • - DNI/Passport
  • - Contact details

👤 Authorised Person

  • - Full name
  • - DNI/Passport
  • - Relationship

📨 Dispatch and Confirmation

Steps for the owner:

  1. Send documentation by email:
    • - Completed form
    • - Identity card
  2. Await confirmation
  3. Request an appointment if necessary

🏃 Collection Process

Instructions for the authorised person:

  • Present original identification
  • ✅ Check opening hours
  • Allow 15-20 minutes for the process.
  • ✅ Check the object when picking it up

📦 Collection Alternatives

If in-person collection is not feasible, GoShipping offers:

  • 🚚 Collection service
  • 📦 Secure packaging
  • 🏠 Home delivery

🔗 Resources

📄 Download Form (English) 📄 Download Form (English)

⚠️ Important Tips

  • 📋 Saving copies of documents
  • 📑 Retain vouchers
  • 📞 Maintain contact with office
  • ⏰ Check schedules in advance

Last update: November 2024 

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