Losing an item at Madrid-Barajas Airport can be a stressful experience, but getting it back is easier than you think. In this guide we explain the process step by step, including how to recover your belongings even if you are no longer in Madrid.

Lost Property Recovery System at Barajas Airport

Adolfo Suárez Madrid-Barajas Airport has an official lost property management system, administered by AENA. The process is simple and you can start it immediately.

Steps to Recover a Lost Object

1. Initial contact: Contact the office by phone or email.
2. Detailed description: Provides specific information about the object:
   • Type and characteristics
   • Colour and brand
   • Approximate date of loss
   • Place where you think you lost it
3. Recovery options: Once located, you will be able to:
   • Pick it up in person
   • Request a shipment to your current location

Can't Pick Up Your Object Personally?

If you have already left Madrid or are unable to get to the airport, there is a practical solution. Through goenvio.co.uka service specialising in shipments from Spanish airports, you will be able to receive your belongings anywhere in the world.

Practical Shipping Information

Objects that can be sent

• ✅ Luggage and suitcases
• Electronic devices
• ✅ Documentation
• ✅ Personal items (glasses, wallets, etc.)
• ❌ Prohibited articles in postal items
• ❌ Perishable goods

Recommendations for Streamlining the Process

• Act fast: Contact the office as soon as you notice the loss.
• Be specific: The more detail you provide, the easier it is to identify.
• Have your documentation ready: Prepare any proof of ownership you may have
• Keep track: Save the reference number you are given