AVIS Lost and Found

We recover your lost items, and send them directly to your home!

From the AVIS Forgotten Objects Office to your home: GoEnvío takes care of everything!

Have you forgotten something in your AVIS rental car? No need to go back to the office. Once AVIS confirms that they have found your item, GoEnvío will take care of everything: collection, packing and delivery to your home or work.

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AVIS

Lost and Found

How to recover your lost or found items in AVIS:

Contact

1. Contact AVIS

Once they confirm that they have found your object, they will provide you with a reference number.

Budget

2. Request a quote.

In less than 1 hour, we will send you the shipping cost from the AVIS office.
Reception

3. Pick it up at home

When you confirm payment, we collect your item and send it directly to your home address.

Have you lost something in AVIS? Here's what to do

If you have lost an item during your AVIS rental or believe it is in one of your AVIS offices, follow these steps to easily retrieve it.

AVIS Lost and Found

Contact AVIS Customer Service

1

Locate the AVIS office

You can look up the contact details of the office where you returned the vehicle in the official list of AVIS offices and provide:

  • Detailed description of the object
  • Rental agreement number
  • Rental start and end dates

2

Confirmation

If they have found your object, they will contact you and provide you with a reference number.

3

We will send it to your home

If you are unable to travel, ask for our collection, packaging and shipping service. We will take care of everything for you to receive it comfortably.

Frequently Asked Questions (FAQs)

How do I know if AVIS has found my object?

You should contact the office where you made the return directly. You can find the nearest one at list of AVIS offices. If they have located it, they will inform you and provide you with a reference number.

What do I do when AVIS confirms that they have found my object?

You have two options: come to the office with your reference number to pick it up free of charge, or request our home delivery service.

How much does it cost to recover my lost item?

It depends on weight, volume and destination. We will send you a clear quote in less than an hour.

What kind of objects can you recover?

  • Mobile phones, tablets and laptops
  • Personal documents (ID card, passport, driving licence)
  • Keys, remotes and car accessories
  • Luggage, rucksacks and hand luggage
  • Glasses, jewellery and valuables

🎯 If they have found your item, we will make sure you get it back in the most convenient way for you.

Recover your lost property in AVIS

Contact the corresponding rental office or, if you prefer, request home delivery and we will deliver it to you wherever you indicate.

Request Service