Lost and Found Record go

We recover your lost items, and send them directly to your home!

From the Record Go Forgotten Objects Office to your home: GoEnvío takes care of everything!

Forgot something in your Record Go rental car? No need to go back to the office. Once Record Go confirms that they have found your item, at GoEnvío we take care of everything: collection, packing and delivery to your home or work.

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Record Go

Lost and Found

How to recover your lost or found items in Record Go:

Contact

1. Contact Record Go

When they confirm that they have found your object, they will give you a reference number.

Budget

2. Request a quote.

In less than 1 hour, you will receive the cost of our delivery service.
Reception

3. Pick it up at home

After confirming payment, we collect your item and send it to you.

Lost something in Record Go? Here's what to do

If you lost an item during your rental with Record Go or don't know if it's in their lost property office, follow these steps to easily retrieve it.

Lost and Found Record Go

At your nearest Record Go office

1

Contact Record go

Choose the delegation nearest you in the list of delegations and send an email stating:

  • Detailed description of the object
  • Rental agreement number
  • Rental start and end dates

2

Confirmation

If they have found your object, they will contact you and provide you with a reference number.

3

We will send it to your home

Request our collection, packaging and shipping service for found objects. We take care of everything so that you receive it at home, without the need to return.

Frequently Asked Questions (FAQs)

How do I know if Record Go has found my object?

You should contact the office where you rented the vehicle directly. If they have located it, they will inform you and provide you with a reference number.

What do I do when Record Go confirms that they have found my object?

You have two options: come to the office with your reference number to pick it up free of charge, or request our home delivery service.

How much does it cost to recover my lost item?

It depends on weight, volume and destination. We will send you a clear quote in less than an hour.

What kind of objects can you recover?

  • Mobile phones, tablets and laptops
  • Personal documents (ID card, passport, driving licence)
  • Keys, remotes and car accessories
  • Luggage, rucksacks and hand luggage
  • Glasses, jewellery and valuables

🎯 If they have found your item, we will make sure you get it back in the most convenient way for you.

Recover your lost items in Record Go

Contact your nearest branch and get it back free of charge. Or if you prefer, request home delivery and we will deliver it to wherever you indicate.

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