Lost and Found OK Mobility

We recover your lost items, and send them directly to your home!

From OK Mobility's Forgotten Objects Office to your home: GoEnvío takes care of everything!

Forgotten something in your OK Mobility rental car? No need to go back to the office. Once OK Mobility confirms that they have found your item, GoEnvío takes care of everything: collection, packing and delivery to your home or work.

Request service
OK Mobility

Lost and Found

How to recover your lost or found items at OK Mobility:

Contact OK Mobility

1. Contact OK Mobility

Write to their customer service department stating which item you lost, your rental contract number and the dates.

OK Mobility shipping quote

2. Request a quote.

In less than 1 hour you will receive the cost of the collection, packaging and shipping service.
Pick it up at home

3. Pick it up at home

After payment, we take care of everything so that you receive your object where you indicate us, without complications.

Lost something on OK Mobility? Here's what to do

If you lost an item during your rental with OK Mobility or don't know if it's in their lost property office, follow these steps to easily retrieve it.

Lost and Found OK Mobility

Contact OK Mobility Customer Service

1

Fill in the contact form

Go to this customer service form and indicates:

  • Detailed description of the object
  • Rental agreement number
  • Rental start and end dates

2

Confirmation

If they have located your item, OK Mobility will contact you with a reference number.

3

Order shipment with GoEnvío

At GoEnvío we collect the object, pack it and send it to the address you specify.

Frequently Asked Questions (FAQs)

How do I know if OK Mobility has found my object?

You should contact us directly through the official customer service form: Request assistance. If they have located it, they will inform you and provide you with a reference number.

What do I do when OK Mobility confirms that they have found my object?

You can pick it up free of charge with your reference number or request our home delivery service.

How much does it cost to recover my lost item?

Depends on size, weight and destination. We will send you a personalised quote in less than an hour.

What kind of objects can you recover?

  • Mobile phones, tablets and computers
  • ID card, passport and other documents
  • Vehicle keys and accessories
  • Luggage, rucksacks and personal bags
  • Glasses, jewellery or valuables

🎯 If OK Mobility has it, GoEnvío will make sure it gets back to you easily.

Retrieve your lost property at OK Mobility

Contact their customer service team and pick up your item free of charge, or request our service to receive it wherever you want.

Request Service