Europcar Lost and Found

We recover your lost items, and send them directly to your home!

From the Europcar Forgotten Objects Office to your home: GoEnvío takes care of everything!

Forgotten something in your Europcar rental car? No need to go back to the office. Once Europcar confirms that they have found your item, GoEnvío will take care of everything: collection, packing and delivery to your home or work.

Request service
Europcar

Lost and Found

How to recover your lost or found items from Europcar:

Contact Europcar

1. Contact Europcar

When they confirm that they have found your object, they will give you a reference number.

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2. Request a quote.

In less than 1 hour, you will receive the cost of our delivery service.
Reception OK Mobility

3. Pick it up at home

After confirming payment, we collect your item from the Europcar office and send it to you wherever you specify.

Lost something at Europcar? Here's what to do

If you lost an item during your rental with Europcar or don't know if it is in their lost property office, follow these steps to easily retrieve it.

Europcar Lost and Found

Contact Europcar customer service

1

Send an email or call directly

You can contact Europcar through their website or directly with the office where you rented the vehicle.

2

Confirmation

If they have located your item, they will give you a reference or contact you with instructions on how to pick it up.

3

We will send it to your home

If you wish, at GoEnvío we will pick up the object, pack it and send it directly to your home or place of work.

Frequently Asked Questions (FAQs)

How do I know if Europcar has found my object?

You must contact directly through the Europcar contact page or by calling the office where you rented the car. If they have located your item, they will inform you and provide you with a reference.

What do I do when Europcar confirms that they have found my object?

You can pick it up in person at the office or request our collection, packaging and delivery service.

How much does it cost to recover my lost item?

It depends on weight, volume and destination. We will send you a personalised quote in less than an hour.

What kind of objects can you recover?

  • Mobile phones, tablets and laptops
  • Personal documents (ID card, passport, driving licence)
  • Keys, remotes and car accessories
  • Luggage, rucksacks and hand luggage
  • Glasses, jewellery and valuables

🎯 If they have found your item, we will make sure you get it back in the most convenient way for you.

Retrieve your lost property in Europcar

Contact customer service from the official Europcar website. Or if you prefer, request home delivery and we'll take care of the rest.

Request Service