{"id":17,"date":"2022-10-18T10:54:48","date_gmt":"2022-10-18T10:54:48","guid":{"rendered":"https:\/\/goenvio.es\/?page_id=17"},"modified":"2026-03-30T07:56:11","modified_gmt":"2026-03-30T07:56:11","slug":"vanliga-fragor-och-svar","status":"publish","type":"page","link":"https:\/\/goenvio.es\/sv\/vanliga-fragor-och-svar\/","title":{"rendered":"Vanliga fr\u00e5gor och svar"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eaa794a elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"eaa794a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-220e75f\" data-id=\"220e75f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4c859e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c859e1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6b964f8\" data-id=\"6b964f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a766865 elementor-widget elementor-widget-html\" data-id=\"a766865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n    @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800&display=swap');\r\n\r\n    .ge-hero {\r\n        width: 100%;\r\n        background: transparent;\r\n        padding: 40px 20px 20px;\r\n        text-align: center;\r\n        font-family: 'Montserrat', sans-serif;\r\n        box-sizing: border-box;\r\n    }\r\n\r\n    .ge-hero * {\r\n        box-sizing: border-box;\r\n    }\r\n\r\n    .ge-hero-inner {\r\n        max-width: 750px;\r\n        margin: 0 auto;\r\n    }\r\n\r\n    .ge-hero-pill {\r\n        display: inline-block;\r\n        font-size: 12px;\r\n        font-weight: 800;\r\n        color: #1a6bff;\r\n        text-transform: uppercase;\r\n        letter-spacing: 2px;\r\n        margin-bottom: 15px;\r\n        background: rgba(26, 107, 255, 0.08);\r\n        padding: 6px 16px;\r\n        border-radius: 100px;\r\n    }\r\n\r\n    .ge-hero-title {\r\n        font-size: clamp(32px, 5vw, 46px);\r\n        font-weight: 800;\r\n        color: #0a1628;\r\n        line-height: 1.15;\r\n        margin: 0 0 20px;\r\n    }\r\n\r\n    .ge-hero-title span {\r\n        color: #1a6bff;\r\n    }\r\n\r\n    .ge-hero-text {\r\n        font-size: 18px;\r\n        color: #5a6478;\r\n        line-height: 1.6;\r\n        margin: 0;\r\n    }\r\n\r\n    @media (max-width: 768px) {\r\n        .ge-hero {\r\n            padding: 30px 16px 15px;\r\n        }\r\n\r\n        .ge-hero-pill {\r\n            font-size: 11px;\r\n            letter-spacing: 1.6px;\r\n            padding: 6px 14px;\r\n        }\r\n\r\n        .ge-hero-text {\r\n            font-size: 16px;\r\n        }\r\n    }\r\n<\/style>\r\n\r\n<section class=\"ge-hero\">\r\n    <div class=\"ge-hero-inner\">\r\n        <span class=\"ge-hero-pill\">Vanliga fr\u00e5gor och svar<\/span>\r\n        <h2 class=\"ge-hero-title\">Vi svarar p\u00e5 dina fr\u00e5gor om <span>din f\u00f6rlorade egendom<\/span><\/h2>\r\n        <p class=\"ge-hero-text\">\r\n            Kolla in de vanliga fr\u00e5gorna, som besvaras av v\u00e5ra specialister, f\u00f6r att f\u00e5 all information du beh\u00f6ver om att h\u00e4mta och skicka dina tillh\u00f6righeter.\r\n        <\/p>\r\n    <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0165db4 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"0165db4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79eac12\" data-id=\"79eac12\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4658934 elementor-widget elementor-widget-html\" data-id=\"4658934\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div id=\"goenvio-faq-standalone\">\n    <style>\n        @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800&display=swap');\n\n        #goenvio-faq-standalone {\n            all: initial;\n            display: block;\n            width: 100%;\n            padding: 10px 20px 80px;\n            box-sizing: border-box;\n            font-family: 'Montserrat', sans-serif;\n        }\n\n        #goenvio-faq-standalone *,\n        #goenvio-faq-standalone *::before,\n        #goenvio-faq-standalone *::after {\n            box-sizing: border-box;\n            font-family: 'Montserrat', sans-serif;\n        }\n\n        .ge-faq-wrap {\n            width: 100%;\n            max-width: 900px;\n            margin: 0 auto;\n        }\n\n        .ge-filter-bar {\n            display: flex;\n            justify-content: center;\n            flex-wrap: wrap;\n            gap: 12px;\n            margin-bottom: 40px;\n        }\n\n        .ge-fbtn {\n            display: inline-flex;\n            align-items: center;\n            justify-content: center;\n            gap: 10px;\n            padding: 12px 20px;\n            border: 1px solid rgba(26, 107, 255, 0.12);\n            border-radius: 100px;\n            background: #ffffff;\n            color: #5a6478;\n            font-size: 14px;\n            font-weight: 700;\n            cursor: pointer;\n            transition: all 0.3s ease;\n            box-shadow: 0 8px 20px rgba(10, 22, 40, 0.04);\n            min-height: 48px;\n            text-align: center;\n        }\n\n        .ge-fbtn:hover {\n            transform: translateY(-2px);\n            border-color: rgba(26, 107, 255, 0.28);\n            color: #1a6bff;\n            box-shadow: 0 12px 24px rgba(26, 107, 255, 0.08);\n        }\n\n        .ge-fbtn.active {\n            background: #1a6bff;\n            color: #ffffff;\n            border-color: #1a6bff;\n            box-shadow: 0 12px 24px rgba(26, 107, 255, 0.2);\n        }\n\n        .ge-fbtn svg {\n            width: 17px;\n            height: 17px;\n            stroke-width: 2.2;\n            flex-shrink: 0;\n        }\n\n        .ge-fbtn .cnt {\n            display: inline-flex;\n            align-items: center;\n            justify-content: center;\n            min-width: 28px;\n            height: 24px;\n            padding: 0 8px;\n            border-radius: 999px;\n            background: rgba(10, 22, 40, 0.06);\n            font-size: 12px;\n            font-weight: 700;\n            line-height: 1;\n        }\n\n        .ge-fbtn.active .cnt {\n            background: rgba(255, 255, 255, 0.18);\n            color: #ffffff;\n        }\n\n        .ge-cat {\n            display: none;\n            margin-bottom: 34px;\n        }\n\n        .ge-cat.visible {\n            display: block;\n        }\n\n        .ge-cat-head {\n            display: flex;\n            align-items: center;\n            gap: 14px;\n            margin-bottom: 20px;\n            padding-bottom: 14px;\n            border-bottom: 1px solid rgba(26, 107, 255, 0.10);\n        }\n\n        .ge-cat-head .ic {\n            width: 52px;\n            height: 52px;\n            min-width: 52px;\n            border-radius: 16px;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            flex-shrink: 0;\n        }\n\n        .ge-cat-head .ic svg {\n            width: 24px;\n            height: 24px;\n            stroke-width: 2.2;\n        }\n\n        .ge-cat-head h3 {\n            font-size: 22px;\n            font-weight: 700;\n            color: #0a1628;\n            margin: 0;\n            line-height: 1.2;\n        }\n\n        .ge-cat-head .badge {\n            margin-left: auto;\n            background: rgba(26, 107, 255, 0.08);\n            color: #1a6bff;\n            padding: 7px 14px;\n            border-radius: 999px;\n            font-size: 13px;\n            font-weight: 700;\n            white-space: nowrap;\n        }\n\n        .bg-s {\n            background: #eff6ff;\n            color: #1a6bff;\n        }\n\n        .bg-a {\n            background: #eef4ff;\n            color: #1a6bff;\n        }\n\n        .bg-g {\n            background: #f3f7fb;\n            color: #1a6bff;\n        }\n\n        .ge-q {\n            background: #ffffff;\n            border-radius: 22px;\n            margin-bottom: 14px;\n            border: 1px solid rgba(26, 107, 255, 0.08);\n            overflow: hidden;\n            box-shadow: 0 10px 30px rgba(10, 22, 40, 0.04);\n            transition: all 0.3s ease;\n        }\n\n        .ge-q:hover {\n            transform: translateY(-2px);\n            border-color: rgba(26, 107, 255, 0.18);\n            box-shadow: 0 16px 32px rgba(26, 107, 255, 0.08);\n        }\n\n        .ge-q.active {\n            border-color: rgba(26, 107, 255, 0.22);\n            box-shadow: 0 18px 36px rgba(26, 107, 255, 0.10);\n        }\n\n        .ge-qh {\n            display: flex;\n            align-items: center;\n            gap: 14px;\n            padding: 22px 24px;\n            cursor: pointer;\n            user-select: none;\n            transition: all 0.25s ease;\n            width: 100%;\n        }\n\n        .ge-q.active .ge-qh {\n            background: #f8fbff;\n        }\n\n        .ge-qh .num {\n            width: 40px;\n            height: 40px;\n            min-width: 40px;\n            border-radius: 12px;\n            background: #eff6ff;\n            color: #1a6bff;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            font-size: 13px;\n            font-weight: 800;\n            flex-shrink: 0;\n            transition: all 0.3s ease;\n        }\n\n        .ge-q.active .ge-qh .num {\n            background: #1a6bff;\n            color: #ffffff;\n        }\n\n        .ge-qh .txt {\n            flex: 1;\n            font-size: 15px;\n            font-weight: 700;\n            line-height: 1.5;\n            color: #0a1628;\n            min-width: 0;\n        }\n\n        .ge-qh .arr {\n            width: 22px;\n            height: 22px;\n            color: #9aa4b2;\n            flex-shrink: 0;\n            transition: all 0.3s ease;\n        }\n\n        .ge-qh .arr svg {\n            width: 22px;\n            height: 22px;\n            stroke-width: 2.4;\n        }\n\n        .ge-q.active .ge-qh .arr {\n            color: #1a6bff;\n            transform: rotate(180deg);\n        }\n\n        .ge-qa {\n            max-height: 0;\n            overflow: hidden;\n            transition: max-height 0.45s ease, padding 0.3s ease;\n            padding: 0 24px 0 78px;\n        }\n\n        .ge-q.active .ge-qa {\n            max-height: 900px;\n            padding: 0 24px 24px 78px;\n        }\n\n        .ge-qa p,\n        .ge-qa li {\n            font-size: 15px;\n            line-height: 1.75;\n            color: #5a6478;\n        }\n\n        .ge-qa p {\n            margin: 0 0 10px;\n        }\n\n        .ge-qa ul,\n        .ge-qa ol {\n            margin: 0 0 10px;\n            padding-left: 22px;\n        }\n\n        .ge-qa a {\n            color: #1a6bff;\n            font-weight: 700;\n            text-decoration: underline;\n            word-break: break-word;\n        }\n\n        @media (max-width: 991px) {\n            #goenvio-faq-standalone {\n                padding: 10px 18px 70px;\n            }\n\n            .ge-faq-wrap {\n                max-width: 100%;\n            }\n        }\n\n        @media (max-width: 768px) {\n            #goenvio-faq-standalone {\n                padding: 10px 16px 60px;\n            }\n\n            .ge-filter-bar {\n                gap: 10px;\n                margin-bottom: 32px;\n            }\n\n            .ge-fbtn {\n                padding: 10px 16px;\n                font-size: 13px;\n                min-height: 44px;\n            }\n\n            .ge-cat-head {\n                align-items: flex-start;\n                flex-wrap: wrap;\n                gap: 12px;\n            }\n\n            .ge-cat-head .ic {\n                width: 46px;\n                height: 46px;\n                min-width: 46px;\n                border-radius: 14px;\n            }\n\n            .ge-cat-head .ic svg {\n                width: 22px;\n                height: 22px;\n            }\n\n            .ge-cat-head h3 {\n                font-size: 20px;\n            }\n\n            .ge-cat-head .badge {\n                margin-left: 0;\n            }\n\n            .ge-q {\n                border-radius: 18px;\n            }\n\n            .ge-qh {\n                padding: 18px;\n                gap: 12px;\n                align-items: flex-start;\n            }\n\n            .ge-qh .num {\n                width: 34px;\n                height: 34px;\n                min-width: 34px;\n                font-size: 12px;\n                border-radius: 10px;\n            }\n\n            .ge-qh .txt {\n                font-size: 14px;\n                line-height: 1.45;\n                padding-top: 4px;\n            }\n\n            .ge-qa {\n                padding: 0 18px 0 64px;\n            }\n\n            .ge-q.active .ge-qa {\n                padding: 0 18px 18px 64px;\n            }\n\n            .ge-qa p,\n            .ge-qa li {\n                font-size: 14px;\n                line-height: 1.7;\n            }\n        }\n\n        @media (max-width: 480px) {\n            .ge-filter-bar {\n                flex-direction: column;\n                align-items: stretch;\n            }\n\n            .ge-fbtn {\n                width: 100%;\n            }\n\n            .ge-cat-head {\n                display: grid;\n                grid-template-columns: 46px 1fr;\n                align-items: center;\n            }\n\n            .ge-cat-head .badge {\n                grid-column: 1 \/ -1;\n                justify-self: flex-start;\n                margin-top: 4px;\n            }\n\n            .ge-qh {\n                padding: 16px;\n                gap: 10px;\n            }\n\n            .ge-qh .num {\n                width: 32px;\n                height: 32px;\n                min-width: 32px;\n                font-size: 11px;\n            }\n\n            .ge-qh .txt {\n                font-size: 13.5px;\n            }\n\n            .ge-qa {\n                padding: 0 16px 0 58px;\n            }\n\n            .ge-q.active .ge-qa {\n                padding: 0 16px 16px 58px;\n            }\n\n            .ge-qa p,\n            .ge-qa li {\n                font-size: 13.5px;\n            }\n        }\n    <\/style>\n\n    <div class=\"ge-faq-wrap\">\n\n        <div class=\"ge-filter-bar\">\n            <button class=\"ge-fbtn active\" data-cat=\"all\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M8 6h13\"><\/path>\n                    <path d=\"M8 12h13\"><\/path>\n                    <path d=\"M8 18h13\"><\/path>\n                    <path d=\"M3 6h.01\"><\/path>\n                    <path d=\"M3 12h.01\"><\/path>\n                    <path d=\"M3 18h.01\"><\/path>\n                <\/svg>\n                Alla\n                <span class=\"cnt\">20<\/span>\n            <\/button>\n\n            <button class=\"ge-fbtn\" data-cat=\"servicio\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M21 8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16Z\"><\/path>\n                    <path d=\"m3.3 7 8.7 5 8.7-5\"><\/path>\n                    <path d=\"M12 22V12\"><\/path>\n                <\/svg>\n                V\u00e5r service\n                <span class=\"cnt\">9<\/span>\n            <\/button>\n\n            <button class=\"ge-fbtn\" data-cat=\"aeropuerto\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M12 2C11.4 2 11 2.4 11 3V10L3 14V16L11 13.5V19L9 20.5V22L12 21L15 22V20.5L13 19V13.5L21 16V14L13 10V3C13 2.4 12.6 2 12 2Z\"><\/path>\n                <\/svg>\n                Borttappat och upphittat\n                <span class=\"cnt\">8<\/span>\n            <\/button>\n\n            <button class=\"ge-fbtn\" data-cat=\"gestion\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path>\n                    <path d=\"M14 2v6h6\"><\/path>\n                    <path d=\"M9 13h6\"><\/path>\n                    <path d=\"M9 17h4\"><\/path>\n                <\/svg>\n                Hantering och inkassering\n                <span class=\"cnt\">3<\/span>\n            <\/button>\n        <\/div>\n\n        <div class=\"ge-cat visible\" data-section=\"servicio\">\n            <div class=\"ge-cat-head\">\n                <div class=\"ic bg-s\">\n                    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M21 8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16Z\"><\/path>\n                        <path d=\"m3.3 7 8.7 5 8.7-5\"><\/path>\n                        <path d=\"M12 22V12\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>V\u00e5r service<\/h3>\n                <span class=\"badge\">9 fr\u00e5gor<\/span>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">01<\/div>\n                    <span class=\"txt\">Hur kan jag f\u00e5 mitt f\u00f6rsvunna f\u00f6rem\u00e5l till min hemadress?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Vi erbjuder nationella och internationella sj\u00f6fartstj\u00e4nster. Beg\u00e4r en offert via v\u00e5r webbplats.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">02<\/div>\n                    <span class=\"txt\">Jag har redan ett referensnummer, vad m\u00e5ste jag g\u00f6ra f\u00f6r att f\u00e5 mitt objekt?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Be f\u00f6rst om en offert. N\u00e4r du har accepterat och betalat tar vi hand om resten: vi f\u00f6rbereder den n\u00f6dv\u00e4ndiga dokumentationen f\u00f6r att ordna h\u00e4mtning, frakt och f\u00f6rpackning av objektet.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">03<\/div>\n                    <span class=\"txt\">Vad h\u00e4nder om jag inte betalar?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Ingenting, beg\u00e4ran om en offert inneb\u00e4r inte n\u00e5gon skyldighet. Ditt f\u00f6rem\u00e5l kommer att finnas kvar p\u00e5 hittegodskontoret.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">04<\/div>\n                    <span class=\"txt\">N\u00e4r kommer jag att f\u00e5 min f\u00f6rs\u00e4ndelse?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Leveranstiderna kan variera beroende p\u00e5 destination:<\/p>\n                    <ul>\n                        <li>F\u00f6r inrikes f\u00f6rs\u00e4ndelser: 24 till 48 timmar.<\/li>\n                        <li>F\u00f6r internationella f\u00f6rs\u00e4ndelser: 1 till 5 dagar.<\/li>\n                    <\/ul>\n                    <p>Dessa tidsfrister \u00e4r ungef\u00e4rliga och kan variera beroende p\u00e5 transport- och tull\u00e5tg\u00e4rder.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">05<\/div>\n                    <span class=\"txt\">Vilket \u00e4r betalningss\u00e4ttet?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Du kan betala med alla st\u00f6rre kreditkort och PayPal. Alla betalningar hanteras av Stripe, ett ledande f\u00f6retag inom s\u00e4ker betalningshantering.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">06<\/div>\n                    <span class=\"txt\">Jag m\u00e5ste ta emot mitt objekt i ett land utanf\u00f6r EU, tar ni hand om dokumentationen?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Ja, f\u00f6r f\u00f6rs\u00e4ndelser utanf\u00f6r Europeiska unionen ordnar vi den n\u00f6dv\u00e4ndiga proformafakturan f\u00f6r att underl\u00e4tta mottagandet av f\u00f6rs\u00e4ndelsen.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">07<\/div>\n                    <span class=\"txt\">Kommer mina personliga tillh\u00f6righeter att packas?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Ja, den h\u00e4r tj\u00e4nsten ing\u00e5r i priset. V\u00e5r personal har erfarenhet av att packa och dina f\u00f6rem\u00e5l kommer att skyddas p\u00e5 l\u00e4mpligt s\u00e4tt f\u00f6r att undvika skador under transporten.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">08<\/div>\n                    <span class=\"txt\">Jag har fr\u00e5gor om tj\u00e4nsten, hur kan jag kontakta er?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Det snabbaste s\u00e4ttet \u00e4r via e-post: <a href=\"mailto:info@goenvio.es\">info@goenvio.es<\/a>. V\u00e5rt team svarar vanligtvis snabbt.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">09<\/div>\n                    <span class=\"txt\">Hur kan jag f\u00f6lja f\u00f6rs\u00e4ndelsen av mitt paket?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Du kan sp\u00e5ra leveransen av ditt paket direkt p\u00e5 v\u00e5r webbplats. Allt du beh\u00f6ver g\u00f6ra \u00e4r att ange det sp\u00e5rningsnummer som vi har f\u00f6rsett dig med.<\/p>\n                    <p><a href=\"https:\/\/aeroservice.trackingmore.org\">Forts\u00e4tt frakt<\/a><\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"ge-cat visible\" data-section=\"aeropuerto\">\n            <div class=\"ge-cat-head\">\n                <div class=\"ic bg-a\">\n                    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M12 2C11.4 2 11 2.4 11 3V10L3 14V16L11 13.5V19L9 20.5V22L12 21L15 22V20.5L13 19V13.5L21 16V14L13 10V3C13 2.4 12.6 2 12 2Z\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>Borttappat och upphittat p\u00e5 flygplatser<\/h3>\n                <span class=\"badge\">8 fr\u00e5gor<\/span>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">10<\/div>\n                    <span class=\"txt\">Vad ska jag g\u00f6ra om jag har tappat bort ett f\u00f6rem\u00e5l p\u00e5 flygplatsen?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Det \u00e4r viktigt att agera snabbt:<\/p>\n                    <ol>\n                        <li>T\u00e4nk tillbaka p\u00e5 var du tror att du tappade bort den.<\/li>\n                        <li>Kontakta hittegodskontoret.<\/li>\n                        <li>Ge en detaljerad beskrivning av objektet.<\/li>\n                        <li>Fyll i formul\u00e4ret f\u00f6r anm\u00e4lan av f\u00f6rlust.<\/li>\n                    <\/ol>\n                    <p>Om f\u00f6rem\u00e5let hittas kommer du att kontaktas. P\u00e5 vissa flygplatser kan f\u00f6rs\u00e4ndelser som f\u00f6rsvinner p\u00e5 helger checkas in n\u00e4sta arbetsdag.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">11<\/div>\n                    <span class=\"txt\">Var finns hittegodskontoret?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Hittegodskontoret ligger vanligtvis i flygplatsens huvudterminal, oftast n\u00e4ra passagerarinformationen eller i administrativa utrymmen.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">12<\/div>\n                    <span class=\"txt\">Vilken information beh\u00f6ver jag l\u00e4mna f\u00f6r att h\u00e4mta ut ett f\u00f6rsvunnet f\u00f6rem\u00e5l?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <ul>\n                        <li>Detaljerad beskrivning av objektet.<\/li>\n                        <li>Datum och ungef\u00e4rlig tidpunkt f\u00f6r f\u00f6rlusten.<\/li>\n                        <li>Plats d\u00e4r du tror att du tappade bort den.<\/li>\n                        <li>Flightnummer, om du befinner dig i flygplanet.<\/li>\n                        <li>Person- och kontaktuppgifter.<\/li>\n                        <li>Alla tillg\u00e4ngliga bevis, t.ex. foton eller fakturor.<\/li>\n                    <\/ul>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">13<\/div>\n                    <span class=\"txt\">Hur kan jag kontakta hittegodskontoret?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Du hittar kontaktinformationen p\u00e5 v\u00e5r webbplats, under respektive flik f\u00f6r respektive flygplats.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">14<\/div>\n                    <span class=\"txt\">Kan jag anm\u00e4la f\u00f6rlusten online?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Ja, i m\u00e5nga fall m\u00e5ste anm\u00e4lan g\u00f6ras via e-post eller med hj\u00e4lp av det formul\u00e4r som tillhandah\u00e5lls av den ber\u00f6rda myndigheten.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">15<\/div>\n                    <span class=\"txt\">Hur l\u00e4nge f\u00f6rvarar flygplatsen hittegods?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>F\u00f6rem\u00e5len f\u00f6rvaras vanligtvis under en inledande period p\u00e5 hittegodskontoret. Efter denna period kan de h\u00e4nvisas till kommunala myndigheter eller den lokala polisen, beroende p\u00e5 vilka best\u00e4mmelser som g\u00e4ller p\u00e5 respektive plats.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">16<\/div>\n                    <span class=\"txt\">Vad h\u00e4nder om jag tappar bort n\u00e5got under flygningen?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>I det h\u00e4r fallet ska du normalt kontakta flygbolaget direkt, eftersom hittegods inne i flygplanet vanligtvis hanteras av flygbolaget sj\u00e4lvt.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">17<\/div>\n                    <span class=\"txt\">Vad h\u00e4nder med v\u00e4rdesaker?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>V\u00e4rdesaker, som smycken eller elektroniska apparater, f\u00f6rvaras ofta under f\u00f6rh\u00f6jda s\u00e4kerhets\u00e5tg\u00e4rder.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"ge-cat visible\" data-section=\"gestion\">\n            <div class=\"ge-cat-head\">\n                <div class=\"ic bg-g\">\n                    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path>\n                        <path d=\"M14 2v6h6\"><\/path>\n                        <path d=\"M9 13h6\"><\/path>\n                        <path d=\"M9 17h4\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>Hantering och inkassering<\/h3>\n                <span class=\"badge\">3 fr\u00e5gor<\/span>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">18<\/div>\n                    <span class=\"txt\">Vad h\u00e4nder om jag f\u00e5r ett meddelande om att min hittegods har hittats?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>F\u00f6r att h\u00e4mta ut den personligen beh\u00f6ver du normalt:<\/p>\n                    <ol>\n                        <li>Visa upp giltig legitimation.<\/li>\n                        <li>Visa referens- eller fordringsnumret.<\/li>\n                        <li>Skriv under godk\u00e4nnandedokumentet, om till\u00e4mpligt.<\/li>\n                        <li>Betala en administrativ avgift, endast i de fall d\u00e5 den till\u00e4mpas av kontoret.<\/li>\n                    <\/ol>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">19<\/div>\n                    <span class=\"txt\">Vad h\u00e4nder om jag har tappat bort mitt ID-kort eller pass?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Identitetshandlingar \u00f6verl\u00e4mnas vanligtvis till beh\u00f6riga myndigheter, t.ex. den nationella polisen eller Guardia Civil, beroende p\u00e5 vad som \u00e4r till\u00e4mpligt.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">20<\/div>\n                    <span class=\"txt\">Om mitt f\u00f6rem\u00e5l finns p\u00e5 en biluthyrning, kan du h\u00e4mta det?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Ja, v\u00e5r tj\u00e4nst arbetar med alla st\u00f6rre biluthyrningsf\u00f6retag och kan ordna h\u00e4mtning och leverans.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <script>\n        (function () {\n            const wrapper = document.getElementById('goenvio-faq-standalone');\n            if (!wrapper) return;\n\n            const buttons = wrapper.querySelectorAll('.ge-fbtn');\n       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class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Preguntas frecuentes Resolvemos tus dudas sobre tus objetos perdidos Consulta las preguntas frecuentes, resueltas por nuestros especialistas, para obtener toda la informaci\u00f3n que necesitas sobre la<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Preguntas frecuentes - Goenv\u00edo<\/title>\n<meta name=\"description\" content=\"Explora nuestras respuestas a las preguntas m\u00e1s comunes y si a\u00fan tienes 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