{"id":17,"date":"2022-10-18T10:54:48","date_gmt":"2022-10-18T10:54:48","guid":{"rendered":"https:\/\/goenvio.es\/?page_id=17"},"modified":"2026-03-30T07:56:11","modified_gmt":"2026-03-30T07:56:11","slug":"perguntas-mais-frequentes","status":"publish","type":"page","link":"https:\/\/goenvio.es\/pt\/perguntas-mais-frequentes\/","title":{"rendered":"Perguntas mais frequentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eaa794a elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"eaa794a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-220e75f\" data-id=\"220e75f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4c859e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c859e1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6b964f8\" data-id=\"6b964f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a766865 elementor-widget elementor-widget-html\" data-id=\"a766865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n    @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800&display=swap');\r\n\r\n    .ge-hero {\r\n        width: 100%;\r\n        background: transparent;\r\n        padding: 40px 20px 20px;\r\n        text-align: center;\r\n        font-family: 'Montserrat', sans-serif;\r\n        box-sizing: border-box;\r\n    }\r\n\r\n    .ge-hero * {\r\n        box-sizing: border-box;\r\n    }\r\n\r\n    .ge-hero-inner {\r\n        max-width: 750px;\r\n        margin: 0 auto;\r\n    }\r\n\r\n    .ge-hero-pill {\r\n        display: inline-block;\r\n        font-size: 12px;\r\n        font-weight: 800;\r\n        color: #1a6bff;\r\n        text-transform: uppercase;\r\n        letter-spacing: 2px;\r\n        margin-bottom: 15px;\r\n        background: rgba(26, 107, 255, 0.08);\r\n        padding: 6px 16px;\r\n        border-radius: 100px;\r\n    }\r\n\r\n    .ge-hero-title {\r\n        font-size: clamp(32px, 5vw, 46px);\r\n        font-weight: 800;\r\n        color: #0a1628;\r\n        line-height: 1.15;\r\n        margin: 0 0 20px;\r\n    }\r\n\r\n    .ge-hero-title span {\r\n        color: #1a6bff;\r\n    }\r\n\r\n    .ge-hero-text {\r\n        font-size: 18px;\r\n        color: #5a6478;\r\n        line-height: 1.6;\r\n        margin: 0;\r\n    }\r\n\r\n    @media (max-width: 768px) {\r\n        .ge-hero {\r\n            padding: 30px 16px 15px;\r\n        }\r\n\r\n        .ge-hero-pill {\r\n            font-size: 11px;\r\n            letter-spacing: 1.6px;\r\n            padding: 6px 14px;\r\n        }\r\n\r\n        .ge-hero-text {\r\n            font-size: 16px;\r\n        }\r\n    }\r\n<\/style>\r\n\r\n<section class=\"ge-hero\">\r\n    <div class=\"ge-hero-inner\">\r\n        <span class=\"ge-hero-pill\">Perguntas mais frequentes<\/span>\r\n        <h2 class=\"ge-hero-title\">Respondemos \u00e0s suas perguntas sobre <span>os seus bens perdidos<\/span><\/h2>\r\n        <p class=\"ge-hero-text\">\r\n            Consulte as perguntas frequentes, respondidas pelos nossos especialistas, para obter todas as informa\u00e7\u00f5es necess\u00e1rias sobre a recupera\u00e7\u00e3o e o envio dos seus bens.\r\n        <\/p>\r\n    <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0165db4 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"0165db4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79eac12\" data-id=\"79eac12\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4658934 elementor-widget elementor-widget-html\" data-id=\"4658934\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div id=\"goenvio-faq-standalone\">\n    <style>\n        @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800&display=swap');\n\n        #goenvio-faq-standalone {\n            all: initial;\n            display: block;\n            width: 100%;\n            padding: 10px 20px 80px;\n            box-sizing: border-box;\n            font-family: 'Montserrat', sans-serif;\n        }\n\n        #goenvio-faq-standalone *,\n        #goenvio-faq-standalone *::before,\n        #goenvio-faq-standalone *::after {\n            box-sizing: border-box;\n            font-family: 'Montserrat', sans-serif;\n        }\n\n        .ge-faq-wrap {\n            width: 100%;\n            max-width: 900px;\n            margin: 0 auto;\n        }\n\n        .ge-filter-bar {\n            display: flex;\n            justify-content: center;\n            flex-wrap: wrap;\n            gap: 12px;\n            margin-bottom: 40px;\n        }\n\n        .ge-fbtn {\n            display: inline-flex;\n            align-items: center;\n            justify-content: center;\n            gap: 10px;\n            padding: 12px 20px;\n            border: 1px solid rgba(26, 107, 255, 0.12);\n            border-radius: 100px;\n            background: #ffffff;\n            color: #5a6478;\n            font-size: 14px;\n            font-weight: 700;\n            cursor: pointer;\n            transition: all 0.3s ease;\n            box-shadow: 0 8px 20px rgba(10, 22, 40, 0.04);\n            min-height: 48px;\n            text-align: center;\n        }\n\n        .ge-fbtn:hover {\n            transform: translateY(-2px);\n            border-color: rgba(26, 107, 255, 0.28);\n            color: #1a6bff;\n            box-shadow: 0 12px 24px rgba(26, 107, 255, 0.08);\n        }\n\n        .ge-fbtn.active {\n            background: #1a6bff;\n            color: #ffffff;\n            border-color: #1a6bff;\n            box-shadow: 0 12px 24px rgba(26, 107, 255, 0.2);\n        }\n\n        .ge-fbtn svg {\n            width: 17px;\n            height: 17px;\n            stroke-width: 2.2;\n            flex-shrink: 0;\n        }\n\n        .ge-fbtn .cnt {\n            display: inline-flex;\n            align-items: center;\n            justify-content: center;\n            min-width: 28px;\n            height: 24px;\n            padding: 0 8px;\n            border-radius: 999px;\n            background: rgba(10, 22, 40, 0.06);\n            font-size: 12px;\n            font-weight: 700;\n            line-height: 1;\n        }\n\n        .ge-fbtn.active .cnt {\n            background: rgba(255, 255, 255, 0.18);\n            color: #ffffff;\n        }\n\n        .ge-cat {\n            display: none;\n            margin-bottom: 34px;\n        }\n\n        .ge-cat.visible {\n            display: block;\n        }\n\n        .ge-cat-head {\n            display: flex;\n            align-items: center;\n            gap: 14px;\n            margin-bottom: 20px;\n            padding-bottom: 14px;\n            border-bottom: 1px solid rgba(26, 107, 255, 0.10);\n        }\n\n        .ge-cat-head .ic {\n            width: 52px;\n            height: 52px;\n            min-width: 52px;\n            border-radius: 16px;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            flex-shrink: 0;\n        }\n\n        .ge-cat-head .ic svg {\n            width: 24px;\n            height: 24px;\n            stroke-width: 2.2;\n        }\n\n        .ge-cat-head h3 {\n            font-size: 22px;\n            font-weight: 700;\n            color: #0a1628;\n            margin: 0;\n            line-height: 1.2;\n        }\n\n        .ge-cat-head .badge {\n            margin-left: auto;\n            background: rgba(26, 107, 255, 0.08);\n            color: #1a6bff;\n            padding: 7px 14px;\n            border-radius: 999px;\n            font-size: 13px;\n            font-weight: 700;\n            white-space: nowrap;\n        }\n\n        .bg-s {\n            background: #eff6ff;\n            color: #1a6bff;\n        }\n\n        .bg-a {\n            background: #eef4ff;\n            color: #1a6bff;\n        }\n\n        .bg-g {\n            background: #f3f7fb;\n            color: #1a6bff;\n        }\n\n        .ge-q {\n            background: #ffffff;\n            border-radius: 22px;\n            margin-bottom: 14px;\n            border: 1px solid rgba(26, 107, 255, 0.08);\n            overflow: hidden;\n            box-shadow: 0 10px 30px rgba(10, 22, 40, 0.04);\n            transition: all 0.3s ease;\n        }\n\n        .ge-q:hover {\n            transform: translateY(-2px);\n            border-color: rgba(26, 107, 255, 0.18);\n            box-shadow: 0 16px 32px rgba(26, 107, 255, 0.08);\n        }\n\n        .ge-q.active {\n            border-color: rgba(26, 107, 255, 0.22);\n            box-shadow: 0 18px 36px rgba(26, 107, 255, 0.10);\n        }\n\n        .ge-qh {\n            display: flex;\n            align-items: center;\n            gap: 14px;\n            padding: 22px 24px;\n            cursor: pointer;\n            user-select: none;\n            transition: all 0.25s ease;\n            width: 100%;\n        }\n\n        .ge-q.active .ge-qh {\n            background: #f8fbff;\n        }\n\n        .ge-qh .num {\n            width: 40px;\n            height: 40px;\n            min-width: 40px;\n            border-radius: 12px;\n            background: #eff6ff;\n            color: #1a6bff;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            font-size: 13px;\n            font-weight: 800;\n            flex-shrink: 0;\n            transition: all 0.3s ease;\n        }\n\n        .ge-q.active .ge-qh .num {\n            background: #1a6bff;\n            color: #ffffff;\n        }\n\n        .ge-qh .txt {\n            flex: 1;\n            font-size: 15px;\n            font-weight: 700;\n            line-height: 1.5;\n            color: #0a1628;\n            min-width: 0;\n        }\n\n        .ge-qh .arr {\n            width: 22px;\n            height: 22px;\n            color: #9aa4b2;\n            flex-shrink: 0;\n            transition: all 0.3s ease;\n        }\n\n        .ge-qh .arr svg {\n            width: 22px;\n            height: 22px;\n            stroke-width: 2.4;\n        }\n\n        .ge-q.active .ge-qh .arr {\n            color: #1a6bff;\n            transform: rotate(180deg);\n        }\n\n        .ge-qa {\n            max-height: 0;\n            overflow: hidden;\n            transition: max-height 0.45s ease, padding 0.3s ease;\n            padding: 0 24px 0 78px;\n        }\n\n        .ge-q.active .ge-qa {\n            max-height: 900px;\n            padding: 0 24px 24px 78px;\n        }\n\n        .ge-qa p,\n        .ge-qa li {\n            font-size: 15px;\n            line-height: 1.75;\n            color: #5a6478;\n        }\n\n        .ge-qa p {\n            margin: 0 0 10px;\n        }\n\n        .ge-qa ul,\n        .ge-qa ol {\n            margin: 0 0 10px;\n            padding-left: 22px;\n        }\n\n        .ge-qa a {\n            color: #1a6bff;\n            font-weight: 700;\n            text-decoration: underline;\n            word-break: break-word;\n        }\n\n        @media (max-width: 991px) {\n            #goenvio-faq-standalone {\n                padding: 10px 18px 70px;\n            }\n\n            .ge-faq-wrap {\n                max-width: 100%;\n            }\n        }\n\n        @media (max-width: 768px) {\n            #goenvio-faq-standalone {\n                padding: 10px 16px 60px;\n            }\n\n            .ge-filter-bar {\n                gap: 10px;\n                margin-bottom: 32px;\n            }\n\n            .ge-fbtn {\n                padding: 10px 16px;\n                font-size: 13px;\n                min-height: 44px;\n            }\n\n            .ge-cat-head {\n                align-items: flex-start;\n                flex-wrap: wrap;\n                gap: 12px;\n            }\n\n            .ge-cat-head .ic {\n                width: 46px;\n                height: 46px;\n                min-width: 46px;\n                border-radius: 14px;\n            }\n\n            .ge-cat-head .ic svg {\n                width: 22px;\n                height: 22px;\n            }\n\n            .ge-cat-head h3 {\n                font-size: 20px;\n            }\n\n            .ge-cat-head .badge {\n                margin-left: 0;\n            }\n\n            .ge-q {\n                border-radius: 18px;\n            }\n\n            .ge-qh {\n                padding: 18px;\n                gap: 12px;\n                align-items: flex-start;\n            }\n\n            .ge-qh .num {\n                width: 34px;\n                height: 34px;\n                min-width: 34px;\n                font-size: 12px;\n                border-radius: 10px;\n            }\n\n            .ge-qh .txt {\n                font-size: 14px;\n                line-height: 1.45;\n                padding-top: 4px;\n            }\n\n            .ge-qa {\n                padding: 0 18px 0 64px;\n            }\n\n            .ge-q.active .ge-qa {\n                padding: 0 18px 18px 64px;\n            }\n\n            .ge-qa p,\n            .ge-qa li {\n                font-size: 14px;\n                line-height: 1.7;\n            }\n        }\n\n        @media (max-width: 480px) {\n            .ge-filter-bar {\n                flex-direction: column;\n                align-items: stretch;\n            }\n\n            .ge-fbtn {\n                width: 100%;\n            }\n\n            .ge-cat-head {\n                display: grid;\n                grid-template-columns: 46px 1fr;\n                align-items: center;\n            }\n\n            .ge-cat-head .badge {\n                grid-column: 1 \/ -1;\n                justify-self: flex-start;\n                margin-top: 4px;\n            }\n\n            .ge-qh {\n                padding: 16px;\n                gap: 10px;\n            }\n\n            .ge-qh .num {\n                width: 32px;\n                height: 32px;\n                min-width: 32px;\n                font-size: 11px;\n            }\n\n            .ge-qh .txt {\n                font-size: 13.5px;\n            }\n\n            .ge-qa {\n                padding: 0 16px 0 58px;\n            }\n\n            .ge-q.active .ge-qa {\n                padding: 0 16px 16px 58px;\n            }\n\n            .ge-qa p,\n            .ge-qa li {\n                font-size: 13.5px;\n            }\n        }\n    <\/style>\n\n    <div class=\"ge-faq-wrap\">\n\n        <div class=\"ge-filter-bar\">\n            <button class=\"ge-fbtn active\" data-cat=\"all\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M8 6h13\"><\/path>\n                    <path d=\"M8 12h13\"><\/path>\n                    <path d=\"M8 18h13\"><\/path>\n                    <path d=\"M3 6h.01\"><\/path>\n                    <path d=\"M3 12h.01\"><\/path>\n                    <path d=\"M3 18h.01\"><\/path>\n                <\/svg>\n                Todos\n                <span class=\"cnt\">20<\/span>\n            <\/button>\n\n            <button class=\"ge-fbtn\" data-cat=\"servicio\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M21 8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16Z\"><\/path>\n                    <path d=\"m3.3 7 8.7 5 8.7-5\"><\/path>\n                    <path d=\"M12 22V12\"><\/path>\n                <\/svg>\n                O nosso servi\u00e7o\n                <span class=\"cnt\">9<\/span>\n            <\/button>\n\n            <button class=\"ge-fbtn\" data-cat=\"aeropuerto\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M12 2C11.4 2 11 2.4 11 3V10L3 14V16L11 13.5V19L9 20.5V22L12 21L15 22V20.5L13 19V13.5L21 16V14L13 10V3C13 2.4 12.6 2 12 2Z\"><\/path>\n                <\/svg>\n                Perdidos e achados\n                <span class=\"cnt\">8<\/span>\n            <\/button>\n\n            <button class=\"ge-fbtn\" data-cat=\"gestion\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path>\n                    <path d=\"M14 2v6h6\"><\/path>\n                    <path d=\"M9 13h6\"><\/path>\n                    <path d=\"M9 17h4\"><\/path>\n                <\/svg>\n                Gest\u00e3o e recolha\n                <span class=\"cnt\">3<\/span>\n            <\/button>\n        <\/div>\n\n        <div class=\"ge-cat visible\" data-section=\"servicio\">\n            <div class=\"ge-cat-head\">\n                <div class=\"ic bg-s\">\n                    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M21 8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16Z\"><\/path>\n                        <path d=\"m3.3 7 8.7 5 8.7-5\"><\/path>\n                        <path d=\"M12 22V12\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>O nosso servi\u00e7o<\/h3>\n                <span class=\"badge\">9 quest\u00f5es<\/span>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">01<\/div>\n                    <span class=\"txt\">Como \u00e9 que posso receber o meu artigo perdido no meu domic\u00edlio?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Oferecemos servi\u00e7os de transporte nacional e internacional. Solicite um or\u00e7amento atrav\u00e9s do nosso site.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">02<\/div>\n                    <span class=\"txt\">J\u00e1 tenho o n\u00famero de refer\u00eancia, que passos tenho de dar para receber o meu objeto?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Primeiro, pe\u00e7a um or\u00e7amento. Depois de ter aceite e pago, n\u00f3s tratamos do resto: preparamos a documenta\u00e7\u00e3o necess\u00e1ria para organizar a recolha, o envio e a embalagem do objeto.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">03<\/div>\n                    <span class=\"txt\">O que acontece se eu n\u00e3o pagar?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Nada, o pedido de or\u00e7amento n\u00e3o implica qualquer obriga\u00e7\u00e3o. O seu objeto permanecer\u00e1 no gabinete de perdidos e achados.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">04<\/div>\n                    <span class=\"txt\">Quando \u00e9 que vou receber a minha encomenda?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Os prazos de entrega podem variar consoante o destino:<\/p>\n                    <ul>\n                        <li>Para envios nacionais: 24 a 48 horas.<\/li>\n                        <li>Para envios internacionais: 1 a 5 dias.<\/li>\n                    <\/ul>\n                    <p>Estes prazos s\u00e3o aproximados e podem variar em fun\u00e7\u00e3o das opera\u00e7\u00f5es de transporte e aduaneiras.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">05<\/div>\n                    <span class=\"txt\">Qual \u00e9 o m\u00e9todo de pagamento?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Pode pagar com todos os principais cart\u00f5es de cr\u00e9dito e PayPal. Todos os pagamentos s\u00e3o efectuados pela Stripe, uma empresa l\u00edder no processamento seguro de pagamentos.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">06<\/div>\n                    <span class=\"txt\">Tenho de receber o meu objeto num pa\u00eds fora da UE. Tratam da documenta\u00e7\u00e3o?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Sim, para envios para fora da Uni\u00e3o Europeia, providenciaremos a fatura proforma necess\u00e1ria para facilitar a rece\u00e7\u00e3o do envio.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">07<\/div>\n                    <span class=\"txt\">Os meus objectos pessoais ser\u00e3o embalados?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Sim, este servi\u00e7o est\u00e1 inclu\u00eddo no pre\u00e7o. O nosso pessoal tem experi\u00eancia em embalagem e os seus artigos ser\u00e3o devidamente protegidos para evitar danos durante o transporte.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">08<\/div>\n                    <span class=\"txt\">Tenho perguntas sobre o servi\u00e7o, como posso contact\u00e1-los?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>A forma mais r\u00e1pida \u00e9 por correio eletr\u00f3nico: <a href=\"mailto:info@goenvio.es\">info@goenvio.es<\/a>. A nossa equipa responde normalmente com rapidez.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">09<\/div>\n                    <span class=\"txt\">Como posso acompanhar o envio da minha encomenda?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Pode acompanhar a entrega da sua encomenda diretamente no nosso s\u00edtio Web. Basta introduzir o n\u00famero de seguimento que lhe fornecemos.<\/p>\n                    <p><a href=\"https:\/\/aeroservice.trackingmore.org\">Continuar a expedi\u00e7\u00e3o<\/a><\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"ge-cat visible\" data-section=\"aeropuerto\">\n            <div class=\"ge-cat-head\">\n                <div class=\"ic bg-a\">\n                    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M12 2C11.4 2 11 2.4 11 3V10L3 14V16L11 13.5V19L9 20.5V22L12 21L15 22V20.5L13 19V13.5L21 16V14L13 10V3C13 2.4 12.6 2 12 2Z\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>Perdidos e achados nos aeroportos<\/h3>\n                <span class=\"badge\">8 quest\u00f5es<\/span>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">10<\/div>\n                    <span class=\"txt\">O que devo fazer se perder um objeto no aeroporto?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>\u00c9 importante atuar rapidamente:<\/p>\n                    <ol>\n                        <li>Pense no s\u00edtio onde acha que o perdeu.<\/li>\n                        <li>Contactar o servi\u00e7o de perdidos e achados.<\/li>\n                        <li>Fornecer uma descri\u00e7\u00e3o pormenorizada do objeto.<\/li>\n                        <li>Preencher o formul\u00e1rio de notifica\u00e7\u00e3o de perda.<\/li>\n                    <\/ol>\n                    <p>Se o artigo for encontrado, ser\u00e1 contactado. Em alguns aeroportos, os objectos perdidos aos fins-de-semana podem ser registados no dia \u00fatil seguinte.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">11<\/div>\n                    <span class=\"txt\">Onde se situa o gabinete de perdidos e achados?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>O gabinete de perdidos e achados est\u00e1 normalmente localizado no terminal principal do aeroporto, normalmente perto da \u00e1rea de informa\u00e7\u00e3o aos passageiros ou em \u00e1reas administrativas.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">12<\/div>\n                    <span class=\"txt\">Que informa\u00e7\u00f5es tenho de fornecer para reclamar um objeto perdido?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <ul>\n                        <li>Descri\u00e7\u00e3o pormenorizada do objeto.<\/li>\n                        <li>Data e hora aproximada da perda.<\/li>\n                        <li>Local onde pensa que o perdeu.<\/li>\n                        <li>N\u00famero do voo, se estiver dentro do avi\u00e3o.<\/li>\n                        <li>Dados pessoais e de contacto.<\/li>\n                        <li>Quaisquer provas dispon\u00edveis, como fotografias ou facturas.<\/li>\n                    <\/ul>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">13<\/div>\n                    <span class=\"txt\">Como posso contactar o servi\u00e7o de perdidos e achados?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Pode encontrar as informa\u00e7\u00f5es de contacto no nosso s\u00edtio Web, no separador correspondente a cada aeroporto.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">14<\/div>\n                    <span class=\"txt\">Posso comunicar a perda em linha?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Sim, em muitos casos a notifica\u00e7\u00e3o deve ser feita por correio eletr\u00f3nico ou atrav\u00e9s do formul\u00e1rio fornecido pelo servi\u00e7o competente.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">15<\/div>\n                    <span class=\"txt\">Durante quanto tempo \u00e9 que o aeroporto conserva os objectos perdidos?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Em geral, os objectos s\u00e3o conservados durante um per\u00edodo inicial no servi\u00e7o de perdidos e achados. Ap\u00f3s esse per\u00edodo, podem ser remetidos para os servi\u00e7os municipais ou para a pol\u00edcia local, consoante os regulamentos aplic\u00e1veis em cada local.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">16<\/div>\n                    <span class=\"txt\">E se eu perder alguma coisa durante o voo?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Neste caso, normalmente deve contactar diretamente a companhia a\u00e9rea, uma vez que os bens perdidos dentro do avi\u00e3o s\u00e3o normalmente tratados pela pr\u00f3pria companhia.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">17<\/div>\n                    <span class=\"txt\">O que acontece aos objectos de valor?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Os objectos de valor, como j\u00f3ias ou aparelhos electr\u00f3nicos, s\u00e3o frequentemente armazenados sob medidas de seguran\u00e7a refor\u00e7adas.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"ge-cat visible\" data-section=\"gestion\">\n            <div class=\"ge-cat-head\">\n                <div class=\"ic bg-g\">\n                    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path>\n                        <path d=\"M14 2v6h6\"><\/path>\n                        <path d=\"M9 13h6\"><\/path>\n                        <path d=\"M9 17h4\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>Gest\u00e3o e recolha<\/h3>\n                <span class=\"badge\">3 quest\u00f5es<\/span>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">18<\/div>\n                    <span class=\"txt\">O que acontece se for notificado de que o meu objeto perdido foi encontrado?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Para o levantar pessoalmente, \u00e9 normalmente necess\u00e1rio<\/p>\n                    <ol>\n                        <li>Apresentar um documento de identifica\u00e7\u00e3o v\u00e1lido.<\/li>\n                        <li>Apresentar o n\u00famero de refer\u00eancia ou de pedido.<\/li>\n                        <li>Assinar o documento de aceita\u00e7\u00e3o, se aplic\u00e1vel.<\/li>\n                        <li>Pagar uma taxa administrativa, apenas nos casos em que esta \u00e9 aplicada pelo instituto.<\/li>\n                    <\/ol>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">19<\/div>\n                    <span class=\"txt\">O que acontece se eu perder o meu bilhete de identidade ou passaporte?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Os documentos de identidade s\u00e3o normalmente entregues \u00e0s autoridades competentes, como a Pol\u00edcia Nacional ou a Guardia Civil, consoante o caso.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">20<\/div>\n                    <span class=\"txt\">Se o meu artigo estiver numa ag\u00eancia de aluguer de autom\u00f3veis, podem ir busc\u00e1-lo?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Sim, o nosso servi\u00e7o trabalha com todas as principais empresas de aluguer de autom\u00f3veis e pode organizar a recolha e a entrega.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <script>\n        (function () {\n            const wrapper = document.getElementById('goenvio-faq-standalone');\n    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