{"id":17,"date":"2022-10-18T10:54:48","date_gmt":"2022-10-18T10:54:48","guid":{"rendered":"https:\/\/goenvio.es\/?page_id=17"},"modified":"2026-03-30T07:56:11","modified_gmt":"2026-03-30T07:56:11","slug":"czesto-zadawane-pytania","status":"publish","type":"page","link":"https:\/\/goenvio.es\/pl\/czesto-zadawane-pytania\/","title":{"rendered":"Cz\u0119sto zadawane pytania"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eaa794a elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"eaa794a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-220e75f\" data-id=\"220e75f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4c859e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c859e1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6b964f8\" data-id=\"6b964f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a766865 elementor-widget elementor-widget-html\" data-id=\"a766865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n    @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800&display=swap');\r\n\r\n    .ge-hero {\r\n        width: 100%;\r\n        background: transparent;\r\n        padding: 40px 20px 20px;\r\n        text-align: center;\r\n        font-family: 'Montserrat', sans-serif;\r\n        box-sizing: border-box;\r\n    }\r\n\r\n    .ge-hero * {\r\n        box-sizing: border-box;\r\n    }\r\n\r\n    .ge-hero-inner {\r\n        max-width: 750px;\r\n        margin: 0 auto;\r\n    }\r\n\r\n    .ge-hero-pill {\r\n        display: inline-block;\r\n        font-size: 12px;\r\n        font-weight: 800;\r\n        color: #1a6bff;\r\n        text-transform: uppercase;\r\n        letter-spacing: 2px;\r\n        margin-bottom: 15px;\r\n        background: rgba(26, 107, 255, 0.08);\r\n        padding: 6px 16px;\r\n        border-radius: 100px;\r\n    }\r\n\r\n    .ge-hero-title {\r\n        font-size: clamp(32px, 5vw, 46px);\r\n        font-weight: 800;\r\n        color: #0a1628;\r\n        line-height: 1.15;\r\n        margin: 0 0 20px;\r\n    }\r\n\r\n    .ge-hero-title span {\r\n        color: #1a6bff;\r\n    }\r\n\r\n    .ge-hero-text {\r\n        font-size: 18px;\r\n        color: #5a6478;\r\n        line-height: 1.6;\r\n        margin: 0;\r\n    }\r\n\r\n    @media (max-width: 768px) {\r\n        .ge-hero {\r\n            padding: 30px 16px 15px;\r\n        }\r\n\r\n        .ge-hero-pill {\r\n            font-size: 11px;\r\n            letter-spacing: 1.6px;\r\n            padding: 6px 14px;\r\n        }\r\n\r\n        .ge-hero-text {\r\n            font-size: 16px;\r\n        }\r\n    }\r\n<\/style>\r\n\r\n<section class=\"ge-hero\">\r\n    <div class=\"ge-hero-inner\">\r\n        <span class=\"ge-hero-pill\">Cz\u0119sto zadawane pytania<\/span>\r\n        <h2 class=\"ge-hero-title\">Odpowiadamy na pytania dotycz\u0105ce <span>utracona w\u0142asno\u015b\u0107<\/span><\/h2>\r\n        <p class=\"ge-hero-text\">\r\n            Zapoznaj si\u0119 z cz\u0119sto zadawanymi pytaniami, na kt\u00f3re odpowiadaj\u0105 nasi specjali\u015bci, aby uzyska\u0107 wszystkie potrzebne informacje na temat odzyskiwania i wysy\u0142ki rzeczy.\r\n        <\/p>\r\n    <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0165db4 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"0165db4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79eac12\" data-id=\"79eac12\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4658934 elementor-widget elementor-widget-html\" data-id=\"4658934\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div id=\"goenvio-faq-standalone\">\n    <style>\n        @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800&display=swap');\n\n        #goenvio-faq-standalone {\n            all: initial;\n            display: block;\n            width: 100%;\n            padding: 10px 20px 80px;\n            box-sizing: border-box;\n            font-family: 'Montserrat', sans-serif;\n        }\n\n        #goenvio-faq-standalone *,\n        #goenvio-faq-standalone *::before,\n        #goenvio-faq-standalone *::after {\n            box-sizing: border-box;\n            font-family: 'Montserrat', sans-serif;\n        }\n\n        .ge-faq-wrap {\n            width: 100%;\n            max-width: 900px;\n            margin: 0 auto;\n        }\n\n        .ge-filter-bar {\n            display: flex;\n            justify-content: center;\n            flex-wrap: wrap;\n            gap: 12px;\n            margin-bottom: 40px;\n        }\n\n        .ge-fbtn {\n            display: inline-flex;\n            align-items: center;\n            justify-content: center;\n            gap: 10px;\n            padding: 12px 20px;\n            border: 1px solid rgba(26, 107, 255, 0.12);\n            border-radius: 100px;\n            background: #ffffff;\n            color: #5a6478;\n            font-size: 14px;\n            font-weight: 700;\n            cursor: pointer;\n            transition: all 0.3s ease;\n            box-shadow: 0 8px 20px rgba(10, 22, 40, 0.04);\n            min-height: 48px;\n            text-align: center;\n        }\n\n        .ge-fbtn:hover {\n            transform: translateY(-2px);\n            border-color: rgba(26, 107, 255, 0.28);\n            color: #1a6bff;\n            box-shadow: 0 12px 24px rgba(26, 107, 255, 0.08);\n        }\n\n        .ge-fbtn.active {\n            background: #1a6bff;\n            color: #ffffff;\n            border-color: #1a6bff;\n            box-shadow: 0 12px 24px rgba(26, 107, 255, 0.2);\n        }\n\n        .ge-fbtn svg {\n            width: 17px;\n            height: 17px;\n            stroke-width: 2.2;\n            flex-shrink: 0;\n        }\n\n        .ge-fbtn .cnt {\n            display: inline-flex;\n            align-items: center;\n            justify-content: center;\n            min-width: 28px;\n            height: 24px;\n            padding: 0 8px;\n            border-radius: 999px;\n            background: rgba(10, 22, 40, 0.06);\n            font-size: 12px;\n            font-weight: 700;\n            line-height: 1;\n        }\n\n        .ge-fbtn.active .cnt {\n            background: rgba(255, 255, 255, 0.18);\n            color: #ffffff;\n        }\n\n        .ge-cat {\n            display: none;\n            margin-bottom: 34px;\n        }\n\n        .ge-cat.visible {\n            display: block;\n        }\n\n        .ge-cat-head {\n            display: flex;\n            align-items: center;\n            gap: 14px;\n            margin-bottom: 20px;\n            padding-bottom: 14px;\n            border-bottom: 1px solid rgba(26, 107, 255, 0.10);\n        }\n\n        .ge-cat-head .ic {\n            width: 52px;\n            height: 52px;\n            min-width: 52px;\n            border-radius: 16px;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            flex-shrink: 0;\n        }\n\n        .ge-cat-head .ic svg {\n            width: 24px;\n            height: 24px;\n            stroke-width: 2.2;\n        }\n\n        .ge-cat-head h3 {\n            font-size: 22px;\n            font-weight: 700;\n            color: #0a1628;\n            margin: 0;\n            line-height: 1.2;\n        }\n\n        .ge-cat-head .badge {\n            margin-left: auto;\n            background: rgba(26, 107, 255, 0.08);\n            color: #1a6bff;\n            padding: 7px 14px;\n            border-radius: 999px;\n            font-size: 13px;\n            font-weight: 700;\n            white-space: nowrap;\n        }\n\n        .bg-s {\n            background: #eff6ff;\n            color: #1a6bff;\n        }\n\n        .bg-a {\n            background: #eef4ff;\n            color: #1a6bff;\n        }\n\n        .bg-g {\n            background: #f3f7fb;\n            color: #1a6bff;\n        }\n\n        .ge-q {\n            background: #ffffff;\n            border-radius: 22px;\n            margin-bottom: 14px;\n            border: 1px solid rgba(26, 107, 255, 0.08);\n            overflow: hidden;\n            box-shadow: 0 10px 30px rgba(10, 22, 40, 0.04);\n            transition: all 0.3s ease;\n        }\n\n        .ge-q:hover {\n            transform: translateY(-2px);\n            border-color: rgba(26, 107, 255, 0.18);\n            box-shadow: 0 16px 32px rgba(26, 107, 255, 0.08);\n        }\n\n        .ge-q.active {\n            border-color: rgba(26, 107, 255, 0.22);\n            box-shadow: 0 18px 36px rgba(26, 107, 255, 0.10);\n        }\n\n        .ge-qh {\n            display: flex;\n            align-items: center;\n            gap: 14px;\n            padding: 22px 24px;\n            cursor: pointer;\n            user-select: none;\n            transition: all 0.25s ease;\n            width: 100%;\n        }\n\n        .ge-q.active .ge-qh {\n            background: #f8fbff;\n        }\n\n        .ge-qh .num {\n            width: 40px;\n            height: 40px;\n            min-width: 40px;\n            border-radius: 12px;\n            background: #eff6ff;\n            color: #1a6bff;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            font-size: 13px;\n            font-weight: 800;\n            flex-shrink: 0;\n            transition: all 0.3s ease;\n        }\n\n        .ge-q.active .ge-qh .num {\n            background: #1a6bff;\n            color: #ffffff;\n        }\n\n        .ge-qh .txt {\n            flex: 1;\n            font-size: 15px;\n            font-weight: 700;\n            line-height: 1.5;\n            color: #0a1628;\n            min-width: 0;\n        }\n\n        .ge-qh .arr {\n            width: 22px;\n            height: 22px;\n            color: #9aa4b2;\n            flex-shrink: 0;\n            transition: all 0.3s ease;\n        }\n\n        .ge-qh .arr svg {\n            width: 22px;\n            height: 22px;\n            stroke-width: 2.4;\n        }\n\n        .ge-q.active .ge-qh .arr {\n            color: #1a6bff;\n            transform: rotate(180deg);\n        }\n\n        .ge-qa {\n            max-height: 0;\n            overflow: hidden;\n            transition: max-height 0.45s ease, padding 0.3s ease;\n            padding: 0 24px 0 78px;\n        }\n\n        .ge-q.active .ge-qa {\n            max-height: 900px;\n            padding: 0 24px 24px 78px;\n        }\n\n        .ge-qa p,\n        .ge-qa li {\n            font-size: 15px;\n            line-height: 1.75;\n            color: #5a6478;\n        }\n\n        .ge-qa p {\n            margin: 0 0 10px;\n        }\n\n        .ge-qa ul,\n        .ge-qa ol {\n            margin: 0 0 10px;\n            padding-left: 22px;\n        }\n\n        .ge-qa a {\n            color: #1a6bff;\n            font-weight: 700;\n            text-decoration: underline;\n            word-break: break-word;\n        }\n\n        @media (max-width: 991px) {\n            #goenvio-faq-standalone {\n                padding: 10px 18px 70px;\n            }\n\n            .ge-faq-wrap {\n                max-width: 100%;\n            }\n        }\n\n        @media (max-width: 768px) {\n            #goenvio-faq-standalone {\n                padding: 10px 16px 60px;\n            }\n\n            .ge-filter-bar {\n                gap: 10px;\n                margin-bottom: 32px;\n            }\n\n            .ge-fbtn {\n                padding: 10px 16px;\n                font-size: 13px;\n                min-height: 44px;\n            }\n\n            .ge-cat-head {\n                align-items: flex-start;\n                flex-wrap: wrap;\n                gap: 12px;\n            }\n\n            .ge-cat-head .ic {\n                width: 46px;\n                height: 46px;\n                min-width: 46px;\n                border-radius: 14px;\n            }\n\n            .ge-cat-head .ic svg {\n                width: 22px;\n                height: 22px;\n            }\n\n            .ge-cat-head h3 {\n                font-size: 20px;\n            }\n\n            .ge-cat-head .badge {\n                margin-left: 0;\n            }\n\n            .ge-q {\n                border-radius: 18px;\n            }\n\n            .ge-qh {\n                padding: 18px;\n                gap: 12px;\n                align-items: flex-start;\n            }\n\n            .ge-qh .num {\n                width: 34px;\n                height: 34px;\n                min-width: 34px;\n                font-size: 12px;\n                border-radius: 10px;\n            }\n\n            .ge-qh .txt {\n                font-size: 14px;\n                line-height: 1.45;\n                padding-top: 4px;\n            }\n\n            .ge-qa {\n                padding: 0 18px 0 64px;\n            }\n\n            .ge-q.active .ge-qa {\n                padding: 0 18px 18px 64px;\n            }\n\n            .ge-qa p,\n            .ge-qa li {\n                font-size: 14px;\n                line-height: 1.7;\n            }\n        }\n\n        @media (max-width: 480px) {\n            .ge-filter-bar {\n                flex-direction: column;\n                align-items: stretch;\n            }\n\n            .ge-fbtn {\n                width: 100%;\n            }\n\n            .ge-cat-head {\n                display: grid;\n                grid-template-columns: 46px 1fr;\n                align-items: center;\n            }\n\n            .ge-cat-head .badge {\n                grid-column: 1 \/ -1;\n                justify-self: flex-start;\n                margin-top: 4px;\n            }\n\n            .ge-qh {\n                padding: 16px;\n                gap: 10px;\n            }\n\n            .ge-qh .num {\n                width: 32px;\n                height: 32px;\n                min-width: 32px;\n                font-size: 11px;\n            }\n\n            .ge-qh .txt {\n                font-size: 13.5px;\n            }\n\n            .ge-qa {\n                padding: 0 16px 0 58px;\n            }\n\n            .ge-q.active .ge-qa {\n                padding: 0 16px 16px 58px;\n            }\n\n            .ge-qa p,\n            .ge-qa li {\n                font-size: 13.5px;\n            }\n        }\n    <\/style>\n\n    <div class=\"ge-faq-wrap\">\n\n        <div class=\"ge-filter-bar\">\n            <button class=\"ge-fbtn active\" data-cat=\"all\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M8 6h13\"><\/path>\n                    <path d=\"M8 12h13\"><\/path>\n                    <path d=\"M8 18h13\"><\/path>\n                    <path d=\"M3 6h.01\"><\/path>\n                    <path d=\"M3 12h.01\"><\/path>\n                    <path d=\"M3 18h.01\"><\/path>\n                <\/svg>\n                Wszystkie\n                <span class=\"cnt\">20<\/span>\n            <\/button>\n\n            <button class=\"ge-fbtn\" data-cat=\"servicio\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M21 8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16Z\"><\/path>\n                    <path d=\"m3.3 7 8.7 5 8.7-5\"><\/path>\n                    <path d=\"M12 22V12\"><\/path>\n                <\/svg>\n                Nasze us\u0142ugi\n                <span class=\"cnt\">9<\/span>\n            <\/button>\n\n            <button class=\"ge-fbtn\" data-cat=\"aeropuerto\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M12 2C11.4 2 11 2.4 11 3V10L3 14V16L11 13.5V19L9 20.5V22L12 21L15 22V20.5L13 19V13.5L21 16V14L13 10V3C13 2.4 12.6 2 12 2Z\"><\/path>\n                <\/svg>\n                Zgubione i znalezione\n                <span class=\"cnt\">8<\/span>\n            <\/button>\n\n            <button class=\"ge-fbtn\" data-cat=\"gestion\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path>\n                    <path d=\"M14 2v6h6\"><\/path>\n                    <path d=\"M9 13h6\"><\/path>\n                    <path d=\"M9 17h4\"><\/path>\n                <\/svg>\n                Zarz\u0105dzanie i windykacja\n                <span class=\"cnt\">3<\/span>\n            <\/button>\n        <\/div>\n\n        <div class=\"ge-cat visible\" data-section=\"servicio\">\n            <div class=\"ge-cat-head\">\n                <div class=\"ic bg-s\">\n                    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M21 8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16Z\"><\/path>\n                        <path d=\"m3.3 7 8.7 5 8.7-5\"><\/path>\n                        <path d=\"M12 22V12\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>Nasze us\u0142ugi<\/h3>\n                <span class=\"badge\">9 pyta\u0144<\/span>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">01<\/div>\n                    <span class=\"txt\">Jak mog\u0119 odebra\u0107 zagubiony przedmiot na m\u00f3j adres domowy?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Oferujemy krajowe i mi\u0119dzynarodowe us\u0142ugi transportowe. Popro\u015b o wycen\u0119 za po\u015brednictwem naszej strony internetowej.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">02<\/div>\n                    <span class=\"txt\">Mam ju\u017c numer referencyjny, jakie kroki musz\u0119 podj\u0105\u0107, aby otrzyma\u0107 m\u00f3j przedmiot?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Najpierw popro\u015b o wycen\u0119. Po jej zaakceptowaniu i dokonaniu p\u0142atno\u015bci zajmiemy si\u0119 reszt\u0105: przygotujemy niezb\u0119dn\u0105 dokumentacj\u0119 w celu zorganizowania odbioru, wysy\u0142ki i zapakowania przedmiotu.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">03<\/div>\n                    <span class=\"txt\">Co si\u0119 stanie, je\u015bli nie zap\u0142ac\u0119?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Nic, pro\u015bba o wycen\u0119 nie poci\u0105ga za sob\u0105 \u017cadnych zobowi\u0105za\u0144. Tw\u00f3j przedmiot pozostanie w biurze rzeczy znalezionych.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">04<\/div>\n                    <span class=\"txt\">Kiedy otrzymam przesy\u0142k\u0119?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Czas dostawy mo\u017ce si\u0119 r\u00f3\u017cni\u0107 w zale\u017cno\u015bci od miejsca docelowego:<\/p>\n                    <ul>\n                        <li>W przypadku przesy\u0142ek krajowych: od 24 do 48 godzin.<\/li>\n                        <li>W przypadku przesy\u0142ek mi\u0119dzynarodowych: od 1 do 5 dni.<\/li>\n                    <\/ul>\n                    <p>Terminy te s\u0105 przybli\u017cone i mog\u0105 si\u0119 r\u00f3\u017cni\u0107 w zale\u017cno\u015bci od operacji transportowych i celnych.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">05<\/div>\n                    <span class=\"txt\">Jaka jest metoda p\u0142atno\u015bci?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Mo\u017cesz p\u0142aci\u0107 wszystkimi g\u0142\u00f3wnymi kartami kredytowymi i PayPal. Wszystkie p\u0142atno\u015bci s\u0105 obs\u0142ugiwane przez Stripe, wiod\u0105c\u0105 firm\u0119 zajmuj\u0105c\u0105 si\u0119 bezpiecznym przetwarzaniem p\u0142atno\u015bci.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">06<\/div>\n                    <span class=\"txt\">Musz\u0119 odebra\u0107 m\u00f3j przedmiot w kraju spoza UE, czy zajmujecie si\u0119 dokumentacj\u0105?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Tak, w przypadku przesy\u0142ek poza Uni\u0119 Europejsk\u0105 zorganizujemy niezb\u0119dn\u0105 faktur\u0119 proforma, aby u\u0142atwi\u0107 odbi\u00f3r przesy\u0142ki.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">07<\/div>\n                    <span class=\"txt\">Czy moje rzeczy osobiste zostan\u0105 spakowane?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Tak, ta us\u0142uga jest wliczona w cen\u0119. Nasz personel ma do\u015bwiadczenie w pakowaniu, a Twoje przedmioty zostan\u0105 odpowiednio zabezpieczone, aby unikn\u0105\u0107 uszkodze\u0144 podczas transportu.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">08<\/div>\n                    <span class=\"txt\">Mam pytania dotycz\u0105ce us\u0142ugi, jak mog\u0119 si\u0119 z wami skontaktowa\u0107?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Najszybszym sposobem jest wys\u0142anie wiadomo\u015bci e-mail: <a href=\"mailto:info@goenvio.es\">info@goenvio.es<\/a>. Nasz zesp\u00f3\u0142 zazwyczaj reaguje szybko.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">09<\/div>\n                    <span class=\"txt\">Jak mog\u0119 \u015bledzi\u0107 przesy\u0142k\u0119 mojej paczki?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Przesy\u0142k\u0119 mo\u017cna \u015bledzi\u0107 bezpo\u015brednio na naszej stronie internetowej. Wszystko, co musisz zrobi\u0107, to wprowadzi\u0107 numer \u015bledzenia, kt\u00f3ry Ci podali\u015bmy.<\/p>\n                    <p><a href=\"https:\/\/aeroservice.trackingmore.org\">Kontynuuj wysy\u0142k\u0119<\/a><\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"ge-cat visible\" data-section=\"aeropuerto\">\n            <div class=\"ge-cat-head\">\n                <div class=\"ic bg-a\">\n                    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M12 2C11.4 2 11 2.4 11 3V10L3 14V16L11 13.5V19L9 20.5V22L12 21L15 22V20.5L13 19V13.5L21 16V14L13 10V3C13 2.4 12.6 2 12 2Z\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>Zgubione i znalezione na lotniskach<\/h3>\n                <span class=\"badge\">8 pyta\u0144<\/span>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">10<\/div>\n                    <span class=\"txt\">Co powinienem zrobi\u0107, je\u015bli zgubi\u0142em przedmiot na lotnisku?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Wa\u017cne jest, aby dzia\u0142a\u0107 szybko:<\/p>\n                    <ol>\n                        <li>Zastan\u00f3w si\u0119, w kt\u00f3rym momencie my\u015blisz, \u017ce j\u0105 straci\u0142e\u015b.<\/li>\n                        <li>Skontaktuj si\u0119 z biurem rzeczy znalezionych.<\/li>\n                        <li>Podaj szczeg\u00f3\u0142owy opis obiektu.<\/li>\n                        <li>Wype\u0142nij formularz powiadomienia o utracie.<\/li>\n                    <\/ol>\n                    <p>Je\u015bli przedmiot zostanie znaleziony, skontaktujemy si\u0119 z Tob\u0105. Na niekt\u00f3rych lotniskach przedmioty zagubione w weekendy mog\u0105 zosta\u0107 odprawione nast\u0119pnego dnia roboczego.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">11<\/div>\n                    <span class=\"txt\">Gdzie znajduje si\u0119 biuro rzeczy znalezionych?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Biuro rzeczy znalezionych znajduje si\u0119 zazwyczaj w g\u0142\u00f3wnym terminalu lotniska, zwykle w pobli\u017cu strefy informacji pasa\u017cerskiej lub w obszarach administracyjnych.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">12<\/div>\n                    <span class=\"txt\">Jakie informacje musz\u0119 poda\u0107, aby zg\u0142osi\u0107 zagubiony przedmiot?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <ul>\n                        <li>Szczeg\u00f3\u0142owy opis obiektu.<\/li>\n                        <li>Data i przybli\u017cony czas utraty.<\/li>\n                        <li>Miejsce, w kt\u00f3rym zgubi\u0142e\u015b urz\u0105dzenie.<\/li>\n                        <li>Numer lotu, je\u015bli znajduje si\u0119 w samolocie.<\/li>\n                        <li>Dane osobowe i kontaktowe.<\/li>\n                        <li>Wszelkie dost\u0119pne dowody, takie jak zdj\u0119cia lub faktury.<\/li>\n                    <\/ul>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">13<\/div>\n                    <span class=\"txt\">Jak mog\u0119 skontaktowa\u0107 si\u0119 z biurem rzeczy znalezionych?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Informacje kontaktowe mo\u017cna znale\u017a\u0107 na naszej stronie internetowej, w odpowiedniej zak\u0142adce dla ka\u017cdego lotniska.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">14<\/div>\n                    <span class=\"txt\">Czy mog\u0119 zg\u0142osi\u0107 strat\u0119 online?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Tak, w wielu przypadkach powiadomienia nale\u017cy dokona\u0107 poczt\u0105 elektroniczn\u0105 lub za pomoc\u0105 formularza dostarczonego przez odpowiedni urz\u0105d.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">15<\/div>\n                    <span class=\"txt\">Jak d\u0142ugo lotnisko przechowuje zagubione mienie?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Przedmioty s\u0105 zazwyczaj przechowywane przez pocz\u0105tkowy okres w biurze rzeczy znalezionych. Po tym okresie mog\u0105 one zosta\u0107 przekazane agencjom miejskim lub lokalnej policji, w zale\u017cno\u015bci od przepis\u00f3w obowi\u0105zuj\u0105cych w danej lokalizacji.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">16<\/div>\n                    <span class=\"txt\">Co je\u015bli zgubi\u0119 co\u015b podczas lotu?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>W takim przypadku nale\u017cy skontaktowa\u0107 si\u0119 bezpo\u015brednio z lini\u0105 lotnicz\u0105, poniewa\u017c zagubione mienie wewn\u0105trz samolotu jest zwykle obs\u0142ugiwane przez sam\u0105 lini\u0119 lotnicz\u0105.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">17<\/div>\n                    <span class=\"txt\">Co dzieje si\u0119 z kosztowno\u015bciami?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Cenne przedmioty, takie jak bi\u017cuteria czy urz\u0105dzenia elektroniczne, s\u0105 cz\u0119sto przechowywane z zachowaniem podwy\u017cszonych \u015brodk\u00f3w bezpiecze\u0144stwa.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"ge-cat visible\" data-section=\"gestion\">\n            <div class=\"ge-cat-head\">\n                <div class=\"ic bg-g\">\n                    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path>\n                        <path d=\"M14 2v6h6\"><\/path>\n                        <path d=\"M9 13h6\"><\/path>\n                        <path d=\"M9 17h4\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>Zarz\u0105dzanie i windykacja<\/h3>\n                <span class=\"badge\">3 pytania<\/span>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">18<\/div>\n                    <span class=\"txt\">Co si\u0119 stanie, je\u015bli otrzymam powiadomienie o odnalezieniu mojej zagubionej w\u0142asno\u015bci?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Aby odebra\u0107 go osobi\u015bcie, zwykle b\u0119dziesz potrzebowa\u0107<\/p>\n                    <ol>\n                        <li>Przedstawi\u0107 wa\u017cny dokument to\u017csamo\u015bci.<\/li>\n                        <li>Wy\u015bwietla numer referencyjny lub numer reklamacji.<\/li>\n                        <li>Podpisz dokument akceptacji, je\u015bli dotyczy.<\/li>\n                        <li>Ui\u015bci\u0107 op\u0142at\u0119 administracyjn\u0105, tylko w przypadkach, gdy jest ona stosowana przez urz\u0105d.<\/li>\n                    <\/ol>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">19<\/div>\n                    <span class=\"txt\">Co si\u0119 stanie, je\u015bli zgubi\u0119 dow\u00f3d osobisty lub paszport?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Dokumenty to\u017csamo\u015bci s\u0105 zazwyczaj przekazywane w\u0142a\u015bciwym organom, takim jak policja krajowa lub Guardia Civil, w zale\u017cno\u015bci od przypadku.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">20<\/div>\n                    <span class=\"txt\">Je\u015bli m\u00f3j przedmiot znajduje si\u0119 w wypo\u017cyczalni samochod\u00f3w, czy mo\u017cna go odebra\u0107?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Tak, nasza us\u0142uga wsp\u00f3\u0142pracuje ze wszystkimi g\u0142\u00f3wnymi wypo\u017cyczalniami samochod\u00f3w i mo\u017ce zorganizowa\u0107 odbi\u00f3r i dostaw\u0119.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <script>\n        (function () {\n            const wrapper = document.getElementById('goenvio-faq-standalone');\n            if (!wrapper) return;\n\n            const buttons = wrapper.querySelectorAll('.ge-fbtn');\n            const sections = wrapper.querySelectorAll('.ge-cat');\n            const questions = wrapper.querySelectorAll('.ge-qh');\n\n            buttons.forEach(btn => {\n                btn.addEventListener('click', () => {\n                    buttons.forEach(b => b.classList.remove('active'));\n                    btn.classList.add('active');\n\n                    const category = btn.getAttribute('data-cat');\n\n                    sections.forEach(section => {\n                        const visible = category === 'all' || section.getAttribute('data-section') === category;\n                        section.classList.toggle('visible', visible);\n                    });\n                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