{"id":17,"date":"2022-10-18T10:54:48","date_gmt":"2022-10-18T10:54:48","guid":{"rendered":"https:\/\/goenvio.es\/?page_id=17"},"modified":"2026-03-30T07:56:11","modified_gmt":"2026-03-30T07:56:11","slug":"faq","status":"publish","type":"page","link":"https:\/\/goenvio.es\/en\/faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eaa794a elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"eaa794a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-220e75f\" data-id=\"220e75f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4c859e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c859e1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6b964f8\" data-id=\"6b964f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a766865 elementor-widget elementor-widget-html\" data-id=\"a766865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n    @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800&display=swap');\r\n\r\n    .ge-hero {\r\n        width: 100%;\r\n        background: transparent;\r\n        padding: 40px 20px 20px;\r\n        text-align: center;\r\n        font-family: 'Montserrat', sans-serif;\r\n        box-sizing: border-box;\r\n    }\r\n\r\n    .ge-hero * {\r\n        box-sizing: border-box;\r\n    }\r\n\r\n    .ge-hero-inner {\r\n        max-width: 750px;\r\n        margin: 0 auto;\r\n    }\r\n\r\n    .ge-hero-pill {\r\n        display: inline-block;\r\n        font-size: 12px;\r\n        font-weight: 800;\r\n        color: #1a6bff;\r\n        text-transform: uppercase;\r\n        letter-spacing: 2px;\r\n        margin-bottom: 15px;\r\n        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class=\"ge-hero-pill\">Frequently Asked Questions (FAQ)<\/span>\r\n        <h2 class=\"ge-hero-title\">Answers to your questions about <span>lost property recovery<\/span><\/h2>\r\n        <p class=\"ge-hero-text\">\r\n            Check our frequently asked questions, answered by our specialists, to find all the information you need about recovering and shipping your belongings.\r\n        <\/p>\r\n    <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0165db4 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"0165db4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79eac12\" data-id=\"79eac12\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4658934 elementor-widget elementor-widget-html\" data-id=\"4658934\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div id=\"goenvio-faq-standalone\">\n    <style>\n        @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800&display=swap');\n\n        #goenvio-faq-standalone {\n            all: initial;\n            display: block;\n            width: 100%;\n            padding: 10px 20px 80px;\n            box-sizing: border-box;\n            font-family: 'Montserrat', sans-serif;\n        }\n\n        #goenvio-faq-standalone *,\n        #goenvio-faq-standalone *::before,\n        #goenvio-faq-standalone *::after {\n            box-sizing: border-box;\n            font-family: 'Montserrat', sans-serif;\n        }\n\n        .ge-faq-wrap {\n            width: 100%;\n            max-width: 900px;\n            margin: 0 auto;\n        }\n\n        .ge-filter-bar {\n            display: flex;\n            justify-content: center;\n            flex-wrap: wrap;\n            gap: 12px;\n            margin-bottom: 40px;\n        }\n\n        .ge-fbtn {\n            display: inline-flex;\n            align-items: center;\n            justify-content: center;\n            gap: 10px;\n            padding: 12px 20px;\n            border: 1px solid rgba(26, 107, 255, 0.12);\n            border-radius: 100px;\n            background: #ffffff;\n            color: #5a6478;\n            font-size: 14px;\n            font-weight: 700;\n            cursor: pointer;\n            transition: all 0.3s ease;\n            box-shadow: 0 8px 20px rgba(10, 22, 40, 0.04);\n            min-height: 48px;\n            text-align: center;\n        }\n\n        .ge-fbtn:hover {\n            transform: translateY(-2px);\n            border-color: rgba(26, 107, 255, 0.28);\n            color: #1a6bff;\n            box-shadow: 0 12px 24px rgba(26, 107, 255, 0.08);\n        }\n\n        .ge-fbtn.active {\n            background: #1a6bff;\n            color: #ffffff;\n            border-color: #1a6bff;\n            box-shadow: 0 12px 24px rgba(26, 107, 255, 0.2);\n        }\n\n        .ge-fbtn svg {\n            width: 17px;\n            height: 17px;\n            stroke-width: 2.2;\n            flex-shrink: 0;\n        }\n\n        .ge-fbtn .cnt {\n            display: inline-flex;\n            align-items: center;\n            justify-content: center;\n            min-width: 28px;\n            height: 24px;\n            padding: 0 8px;\n            border-radius: 999px;\n            background: rgba(10, 22, 40, 0.06);\n            font-size: 12px;\n            font-weight: 700;\n            line-height: 1;\n        }\n\n        .ge-fbtn.active .cnt {\n            background: rgba(255, 255, 255, 0.18);\n            color: #ffffff;\n        }\n\n        .ge-cat {\n            display: none;\n            margin-bottom: 34px;\n        }\n\n        .ge-cat.visible {\n            display: block;\n        }\n\n        .ge-cat-head {\n            display: flex;\n            align-items: center;\n            gap: 14px;\n            margin-bottom: 20px;\n            padding-bottom: 14px;\n            border-bottom: 1px solid rgba(26, 107, 255, 0.10);\n        }\n\n        .ge-cat-head .ic {\n            width: 52px;\n            height: 52px;\n            min-width: 52px;\n            border-radius: 16px;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            flex-shrink: 0;\n        }\n\n        .ge-cat-head .ic svg {\n            width: 24px;\n            height: 24px;\n            stroke-width: 2.2;\n        }\n\n        .ge-cat-head h3 {\n            font-size: 22px;\n            font-weight: 700;\n            color: #0a1628;\n            margin: 0;\n            line-height: 1.2;\n        }\n\n        .ge-cat-head .badge {\n            margin-left: auto;\n            background: rgba(26, 107, 255, 0.08);\n            color: #1a6bff;\n            padding: 7px 14px;\n            border-radius: 999px;\n            font-size: 13px;\n            font-weight: 700;\n            white-space: nowrap;\n        }\n\n        .bg-s {\n            background: #eff6ff;\n            color: #1a6bff;\n        }\n\n        .bg-a {\n            background: #eef4ff;\n            color: #1a6bff;\n        }\n\n        .bg-g {\n            background: #f3f7fb;\n            color: #1a6bff;\n        }\n\n        .ge-q {\n            background: #ffffff;\n            border-radius: 22px;\n            margin-bottom: 14px;\n            border: 1px solid rgba(26, 107, 255, 0.08);\n            overflow: hidden;\n            box-shadow: 0 10px 30px rgba(10, 22, 40, 0.04);\n            transition: all 0.3s ease;\n        }\n\n        .ge-q:hover {\n            transform: translateY(-2px);\n            border-color: rgba(26, 107, 255, 0.18);\n            box-shadow: 0 16px 32px rgba(26, 107, 255, 0.08);\n        }\n\n        .ge-q.active {\n            border-color: rgba(26, 107, 255, 0.22);\n            box-shadow: 0 18px 36px rgba(26, 107, 255, 0.10);\n        }\n\n        .ge-qh {\n            display: flex;\n            align-items: center;\n            gap: 14px;\n            padding: 22px 24px;\n            cursor: pointer;\n            user-select: none;\n            transition: all 0.25s ease;\n            width: 100%;\n        }\n\n        .ge-q.active .ge-qh {\n            background: #f8fbff;\n        }\n\n        .ge-qh .num {\n            width: 40px;\n            height: 40px;\n            min-width: 40px;\n            border-radius: 12px;\n            background: #eff6ff;\n            color: #1a6bff;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            font-size: 13px;\n            font-weight: 800;\n            flex-shrink: 0;\n            transition: all 0.3s ease;\n        }\n\n        .ge-q.active .ge-qh .num {\n            background: #1a6bff;\n            color: #ffffff;\n        }\n\n        .ge-qh .txt {\n            flex: 1;\n            font-size: 15px;\n            font-weight: 700;\n            line-height: 1.5;\n            color: #0a1628;\n            min-width: 0;\n        }\n\n        .ge-qh .arr {\n            width: 22px;\n            height: 22px;\n            color: #9aa4b2;\n            flex-shrink: 0;\n            transition: all 0.3s ease;\n        }\n\n        .ge-qh .arr svg {\n            width: 22px;\n            height: 22px;\n            stroke-width: 2.4;\n        }\n\n        .ge-q.active .ge-qh .arr {\n            color: #1a6bff;\n            transform: rotate(180deg);\n        }\n\n        .ge-qa {\n            max-height: 0;\n            overflow: hidden;\n            transition: max-height 0.45s ease, padding 0.3s ease;\n            padding: 0 24px 0 78px;\n        }\n\n        .ge-q.active .ge-qa {\n            max-height: 900px;\n            padding: 0 24px 24px 78px;\n        }\n\n        .ge-qa p,\n        .ge-qa li {\n            font-size: 15px;\n            line-height: 1.75;\n            color: #5a6478;\n        }\n\n        .ge-qa p {\n            margin: 0 0 10px;\n        }\n\n        .ge-qa ul,\n        .ge-qa ol {\n            margin: 0 0 10px;\n            padding-left: 22px;\n        }\n\n        .ge-qa a {\n            color: #1a6bff;\n            font-weight: 700;\n            text-decoration: underline;\n            word-break: break-word;\n        }\n\n        @media (max-width: 991px) {\n            #goenvio-faq-standalone {\n                padding: 10px 18px 70px;\n            }\n\n            .ge-faq-wrap {\n                max-width: 100%;\n            }\n        }\n\n        @media (max-width: 768px) {\n            #goenvio-faq-standalone {\n                padding: 10px 16px 60px;\n            }\n\n            .ge-filter-bar {\n                gap: 10px;\n                margin-bottom: 32px;\n            }\n\n            .ge-fbtn {\n                padding: 10px 16px;\n                font-size: 13px;\n                min-height: 44px;\n            }\n\n            .ge-cat-head {\n                align-items: flex-start;\n                flex-wrap: wrap;\n                gap: 12px;\n            }\n\n            .ge-cat-head .ic {\n                width: 46px;\n                height: 46px;\n                min-width: 46px;\n                border-radius: 14px;\n            }\n\n            .ge-cat-head .ic svg {\n                width: 22px;\n                height: 22px;\n            }\n\n            .ge-cat-head h3 {\n                font-size: 20px;\n            }\n\n            .ge-cat-head .badge {\n                margin-left: 0;\n            }\n\n            .ge-q {\n                border-radius: 18px;\n            }\n\n            .ge-qh {\n                padding: 18px;\n                gap: 12px;\n                align-items: flex-start;\n            }\n\n            .ge-qh .num {\n                width: 34px;\n                height: 34px;\n                min-width: 34px;\n                font-size: 12px;\n                border-radius: 10px;\n            }\n\n            .ge-qh .txt {\n                font-size: 14px;\n                line-height: 1.45;\n                padding-top: 4px;\n            }\n\n            .ge-qa {\n                padding: 0 18px 0 64px;\n            }\n\n            .ge-q.active .ge-qa {\n                padding: 0 18px 18px 64px;\n            }\n\n            .ge-qa p,\n            .ge-qa li {\n                font-size: 14px;\n                line-height: 1.7;\n            }\n        }\n\n        @media (max-width: 480px) {\n            .ge-filter-bar {\n                flex-direction: column;\n                align-items: stretch;\n            }\n\n            .ge-fbtn {\n                width: 100%;\n            }\n\n            .ge-cat-head {\n                display: grid;\n                grid-template-columns: 46px 1fr;\n                align-items: center;\n            }\n\n            .ge-cat-head .badge {\n                grid-column: 1 \/ -1;\n                justify-self: flex-start;\n                margin-top: 4px;\n            }\n\n            .ge-qh {\n                padding: 16px;\n                gap: 10px;\n            }\n\n            .ge-qh .num {\n                width: 32px;\n                height: 32px;\n                min-width: 32px;\n                font-size: 11px;\n            }\n\n            .ge-qh .txt {\n                font-size: 13.5px;\n            }\n\n            .ge-qa {\n                padding: 0 16px 0 58px;\n            }\n\n            .ge-q.active .ge-qa {\n                padding: 0 16px 16px 58px;\n            }\n\n            .ge-qa p,\n            .ge-qa li {\n                font-size: 13.5px;\n            }\n        }\n    <\/style>\n\n    <div class=\"ge-faq-wrap\">\n\n        <div class=\"ge-filter-bar\">\n            <button class=\"ge-fbtn active\" data-cat=\"all\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M8 6h13\"><\/path>\n                    <path d=\"M8 12h13\"><\/path>\n                    <path d=\"M8 18h13\"><\/path>\n                    <path d=\"M3 6h.01\"><\/path>\n                    <path d=\"M3 12h.01\"><\/path>\n                    <path d=\"M3 18h.01\"><\/path>\n                <\/svg>\n                All\n                <span class=\"cnt\">20<\/span>\n            <\/button>\n\n            <button class=\"ge-fbtn\" data-cat=\"servicio\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M21 8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16Z\"><\/path>\n                    <path d=\"m3.3 7 8.7 5 8.7-5\"><\/path>\n                    <path d=\"M12 22V12\"><\/path>\n                <\/svg>\n                Our Service\n                <span class=\"cnt\">9<\/span>\n            <\/button>\n\n            <button class=\"ge-fbtn\" data-cat=\"aeropuerto\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M12 2C11.4 2 11 2.4 11 3V10L3 14V16L11 13.5V19L9 20.5V22L12 21L15 22V20.5L13 19V13.5L21 16V14L13 10V3C13 2.4 12.6 2 12 2Z\"><\/path>\n                <\/svg>\n                News\n                <span class=\"cnt\">8<\/span>\n            <\/button>\n\n            <button class=\"ge-fbtn\" data-cat=\"gestion\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path>\n                    <path d=\"M14 2v6h6\"><\/path>\n                    <path d=\"M9 13h6\"><\/path>\n                    <path d=\"M9 17h4\"><\/path>\n                <\/svg>\n                Management and Collection\n                <span class=\"cnt\">3<\/span>\n            <\/button>\n        <\/div>\n\n        <div class=\"ge-cat visible\" data-section=\"servicio\">\n            <div class=\"ge-cat-head\">\n                <div class=\"ic bg-s\">\n                    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M21 8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16Z\"><\/path>\n                        <path d=\"m3.3 7 8.7 5 8.7-5\"><\/path>\n                        <path d=\"M12 22V12\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>Our Service<\/h3>\n                <span class=\"badge\">9 questions<\/span>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">01<\/div>\n                    <span class=\"txt\">How can I receive my lost item at my home address?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>We offer national and international delivery services. Request a quote through our website.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">02<\/div>\n                    <span class=\"txt\">I already have the reference number. What do I need to do to receive my item?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>First, request a quote. Once you have accepted it and made the payment, we will take care of the rest: we will prepare the necessary documentation and arrange the collection, packaging and delivery of your item.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">03<\/div>\n                    <span class=\"txt\">What happens if I don't make the payment?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Nothing, the request for a quotation does not entail any obligation. Your item will remain in the lost property office.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">04<\/div>\n                    <span class=\"txt\">When will I receive my item?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Delivery times may vary depending on the destination:<\/p>\n                    <ul>\n                        <li>For domestic shipments: 24 to 48 hours<\/li>\n                        <li>For international shipments: 1 to 5 days<\/li>\n                    <\/ul>\n                    <p>These delivery times are approximate and may vary depending on transport conditions and customs procedures.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">05<\/div>\n                    <span class=\"txt\">What payment methods do you accept?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>You can pay using all major credit cards and PayPal. All payments are securely processed through Stripe, one of the world\u2019s leading payment platforms.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">06<\/div>\n                    <span class=\"txt\">I need to receive my item in a country outside the EU. Do you take care of the documentation?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Yes. For shipments outside the European Union, we prepare the necessary pro forma invoice to help ensure smooth customs clearance and delivery.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">07<\/div>\n                    <span class=\"txt\">Will my item be professionally packed?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Yes, this service is included in the price. Our team is experienced in professional packing, and your item will be properly protected to help prevent damage during transport.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">08<\/div>\n                    <span class=\"txt\">I have questions about the service. How can I contact you?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>The fastest way is by email: <a href=\"mailto:info@goenvio.es\">info@goenvio.es<\/a>. Our team usually responds quickly.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">09<\/div>\n                    <span class=\"txt\">How can I track the shipment of my parcel?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>You can track your shipment directly on our website. All you need to do is enter the tracking number we provided.<\/p>\n                    <p><a href=\"https:\/\/aeroservice.trackingmore.org\">Track your shipment<\/a><\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"ge-cat visible\" data-section=\"aeropuerto\">\n            <div class=\"ge-cat-head\">\n                <div class=\"ic bg-a\">\n                    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M12 2C11.4 2 11 2.4 11 3V10L3 14V16L11 13.5V19L9 20.5V22L12 21L15 22V20.5L13 19V13.5L21 16V14L13 10V3C13 2.4 12.6 2 12 2Z\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>Lost and Found at Airports<\/h3>\n                <span class=\"badge\">8 questions<\/span>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">10<\/div>\n                    <span class=\"txt\">What should I do if I lose an item at the airport?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>It is important to act quickly:<\/p>\n                    <ol>\n                        <li>Think back to where you think you lost it.<\/li>\n                        <li>Contact the lost property office.<\/li>\n                        <li>Provide a detailed description of the object.<\/li>\n                        <li>Complete the notification of loss form.<\/li>\n                    <\/ol>\n                    <p>If the item is found, you will be contacted. At some airports, items lost on weekends may be checked in on the next working day.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">11<\/div>\n                    <span class=\"txt\">Where is the lost property office located?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>The lost property office is usually located in the main terminal of the airport, usually near the passenger information area or in administrative areas.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">12<\/div>\n                    <span class=\"txt\">What information do I need to provide to claim a lost item?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <ul>\n                        <li>Detailed description of the object.<\/li>\n                        <li>Date and approximate time of loss.<\/li>\n                        <li>Location where you think you lost it.<\/li>\n                        <li>Flight number, if inside the aircraft.<\/li>\n                        <li>Personal and contact details.<\/li>\n                        <li>Any available evidence, such as photos or invoices.<\/li>\n                    <\/ul>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">13<\/div>\n                    <span class=\"txt\">How can I contact the lost property office?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>You can find the contact information on our website, under the corresponding tab for each airport.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">14<\/div>\n                    <span class=\"txt\">Can I report the loss online?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Yes, in many cases notification must be made by e-mail or by means of the form provided by the relevant office.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">15<\/div>\n                    <span class=\"txt\">How long does the airport keep lost property?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Items are usually kept for an initial period at the lost property office. After this period, they may be referred to municipal agencies or the local police, depending on the regulations applicable in each location.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">16<\/div>\n                    <span class=\"txt\">What if I lost something during the flight?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>In this case, you should normally contact the airline directly, as lost property inside the aircraft is usually handled by the airline itself.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">17<\/div>\n                    <span class=\"txt\">What happens to valuables?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Valuables, such as jewellery or electronic devices, are often stored under heightened security measures.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"ge-cat visible\" data-section=\"gestion\">\n            <div class=\"ge-cat-head\">\n                <div class=\"ic bg-g\">\n                    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path>\n                        <path d=\"M14 2v6h6\"><\/path>\n                        <path d=\"M9 13h6\"><\/path>\n                        <path d=\"M9 17h4\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>Management and Collection<\/h3>\n                <span class=\"badge\">3 questions<\/span>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">18<\/div>\n                    <span class=\"txt\">What happens if I am notified that my lost property has been found?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>To collect it in person you will normally need:<\/p>\n                    <ol>\n                        <li>Present valid identification.<\/li>\n                        <li>Display the reference or claim number.<\/li>\n                        <li>Sign the acceptance document, if applicable.<\/li>\n                        <li>Pay an administrative fee, only in cases where it is applied by the office.<\/li>\n                    <\/ol>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">19<\/div>\n                    <span class=\"txt\">What happens if I have lost my ID card or passport?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Identity documents are usually handed over to the competent authorities, such as the National Police or the Guardia Civil, as the case may be.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">20<\/div>\n                    <span class=\"txt\">If my item is at a car rental office, can you pick it up?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Yes, our service works with all major car rental companies and can arrange collection and delivery.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <script>\n        (function () {\n            const wrapper = document.getElementById('goenvio-faq-standalone');\n            if (!wrapper) return;\n\n            const buttons = wrapper.querySelectorAll('.ge-fbtn');\n            const sections = wrapper.querySelectorAll('.ge-cat');\n            const questions = wrapper.querySelectorAll('.ge-qh');\n\n            buttons.forEach(btn => {\n                btn.addEventListener('click', () => {\n                    buttons.forEach(b => 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      });\n        })();\n    <\/script>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee4da21 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee4da21\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-58b3d8c\" data-id=\"58b3d8c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Preguntas frecuentes Resolvemos tus dudas sobre tus objetos perdidos Consulta las preguntas frecuentes, resueltas por nuestros especialistas, para obtener toda la informaci\u00f3n que necesitas sobre la<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Preguntas frecuentes - Goenv\u00edo<\/title>\n<meta name=\"description\" content=\"Explora nuestras respuestas a las preguntas m\u00e1s comunes y si a\u00fan tienes dudas, escr\u00edbenos. 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