{"id":17,"date":"2022-10-18T10:54:48","date_gmt":"2022-10-18T10:54:48","guid":{"rendered":"https:\/\/goenvio.es\/?page_id=17"},"modified":"2026-03-30T07:56:11","modified_gmt":"2026-03-30T07:56:11","slug":"haufig-gestellte-fragen","status":"publish","type":"page","link":"https:\/\/goenvio.es\/de\/haufig-gestellte-fragen\/","title":{"rendered":"H\u00e4ufig gestellte Fragen"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eaa794a elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"eaa794a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-220e75f\" data-id=\"220e75f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4c859e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c859e1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6b964f8\" data-id=\"6b964f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a766865 elementor-widget elementor-widget-html\" data-id=\"a766865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n    @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800&display=swap');\r\n\r\n    .ge-hero {\r\n        width: 100%;\r\n        background: transparent;\r\n        padding: 40px 20px 20px;\r\n        text-align: center;\r\n        font-family: 'Montserrat', sans-serif;\r\n        box-sizing: border-box;\r\n    }\r\n\r\n    .ge-hero * {\r\n        box-sizing: border-box;\r\n    }\r\n\r\n    .ge-hero-inner {\r\n        max-width: 750px;\r\n        margin: 0 auto;\r\n    }\r\n\r\n    .ge-hero-pill {\r\n        display: inline-block;\r\n        font-size: 12px;\r\n        font-weight: 800;\r\n        color: #1a6bff;\r\n        text-transform: uppercase;\r\n        letter-spacing: 2px;\r\n        margin-bottom: 15px;\r\n        background: rgba(26, 107, 255, 0.08);\r\n        padding: 6px 16px;\r\n        border-radius: 100px;\r\n    }\r\n\r\n    .ge-hero-title {\r\n        font-size: clamp(32px, 5vw, 46px);\r\n        font-weight: 800;\r\n        color: #0a1628;\r\n        line-height: 1.15;\r\n        margin: 0 0 20px;\r\n    }\r\n\r\n    .ge-hero-title span {\r\n        color: #1a6bff;\r\n    }\r\n\r\n    .ge-hero-text {\r\n        font-size: 18px;\r\n        color: #5a6478;\r\n        line-height: 1.6;\r\n        margin: 0;\r\n    }\r\n\r\n    @media (max-width: 768px) {\r\n        .ge-hero {\r\n            padding: 30px 16px 15px;\r\n        }\r\n\r\n        .ge-hero-pill {\r\n            font-size: 11px;\r\n            letter-spacing: 1.6px;\r\n            padding: 6px 14px;\r\n        }\r\n\r\n        .ge-hero-text {\r\n            font-size: 16px;\r\n        }\r\n    }\r\n<\/style>\r\n\r\n<section class=\"ge-hero\">\r\n    <div class=\"ge-hero-inner\">\r\n        <span class=\"ge-hero-pill\">H\u00e4ufig gestellte Fragen<\/span>\r\n        <h2 class=\"ge-hero-title\">Wir beantworten Ihre Fragen zu <span>Ihre Fundsachen<\/span><\/h2>\r\n        <p class=\"ge-hero-text\">\r\n            In den h\u00e4ufig gestellten Fragen, die von unseren Fachleuten beantwortet werden, finden Sie alle Informationen, die Sie f\u00fcr die Bergung und den Versand Ihres Eigentums ben\u00f6tigen.\r\n        <\/p>\r\n    <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0165db4 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"0165db4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79eac12\" data-id=\"79eac12\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4658934 elementor-widget elementor-widget-html\" data-id=\"4658934\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div id=\"goenvio-faq-standalone\">\n    <style>\n        @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800&display=swap');\n\n        #goenvio-faq-standalone {\n            all: initial;\n            display: block;\n            width: 100%;\n            padding: 10px 20px 80px;\n            box-sizing: border-box;\n            font-family: 'Montserrat', sans-serif;\n        }\n\n        #goenvio-faq-standalone *,\n        #goenvio-faq-standalone *::before,\n        #goenvio-faq-standalone *::after {\n            box-sizing: border-box;\n            font-family: 'Montserrat', sans-serif;\n        }\n\n        .ge-faq-wrap {\n            width: 100%;\n            max-width: 900px;\n            margin: 0 auto;\n        }\n\n        .ge-filter-bar {\n            display: flex;\n            justify-content: center;\n            flex-wrap: wrap;\n            gap: 12px;\n            margin-bottom: 40px;\n        }\n\n        .ge-fbtn {\n            display: inline-flex;\n            align-items: center;\n            justify-content: center;\n            gap: 10px;\n            padding: 12px 20px;\n            border: 1px solid rgba(26, 107, 255, 0.12);\n            border-radius: 100px;\n            background: #ffffff;\n            color: #5a6478;\n            font-size: 14px;\n            font-weight: 700;\n            cursor: pointer;\n            transition: all 0.3s ease;\n            box-shadow: 0 8px 20px rgba(10, 22, 40, 0.04);\n            min-height: 48px;\n            text-align: center;\n        }\n\n        .ge-fbtn:hover {\n            transform: translateY(-2px);\n            border-color: rgba(26, 107, 255, 0.28);\n            color: #1a6bff;\n            box-shadow: 0 12px 24px rgba(26, 107, 255, 0.08);\n        }\n\n        .ge-fbtn.active {\n            background: #1a6bff;\n            color: #ffffff;\n            border-color: #1a6bff;\n            box-shadow: 0 12px 24px rgba(26, 107, 255, 0.2);\n        }\n\n        .ge-fbtn svg {\n            width: 17px;\n            height: 17px;\n            stroke-width: 2.2;\n            flex-shrink: 0;\n        }\n\n        .ge-fbtn .cnt {\n            display: inline-flex;\n            align-items: center;\n            justify-content: center;\n            min-width: 28px;\n            height: 24px;\n            padding: 0 8px;\n            border-radius: 999px;\n            background: rgba(10, 22, 40, 0.06);\n            font-size: 12px;\n            font-weight: 700;\n            line-height: 1;\n        }\n\n        .ge-fbtn.active .cnt {\n            background: rgba(255, 255, 255, 0.18);\n            color: #ffffff;\n        }\n\n        .ge-cat {\n            display: none;\n            margin-bottom: 34px;\n        }\n\n        .ge-cat.visible {\n            display: block;\n        }\n\n        .ge-cat-head {\n            display: flex;\n            align-items: center;\n            gap: 14px;\n            margin-bottom: 20px;\n            padding-bottom: 14px;\n            border-bottom: 1px solid rgba(26, 107, 255, 0.10);\n        }\n\n        .ge-cat-head .ic {\n            width: 52px;\n            height: 52px;\n            min-width: 52px;\n            border-radius: 16px;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            flex-shrink: 0;\n        }\n\n        .ge-cat-head .ic svg {\n            width: 24px;\n            height: 24px;\n            stroke-width: 2.2;\n        }\n\n        .ge-cat-head h3 {\n            font-size: 22px;\n            font-weight: 700;\n            color: #0a1628;\n            margin: 0;\n            line-height: 1.2;\n        }\n\n        .ge-cat-head .badge {\n            margin-left: auto;\n            background: rgba(26, 107, 255, 0.08);\n            color: #1a6bff;\n            padding: 7px 14px;\n            border-radius: 999px;\n            font-size: 13px;\n            font-weight: 700;\n            white-space: nowrap;\n        }\n\n        .bg-s {\n            background: #eff6ff;\n            color: #1a6bff;\n        }\n\n        .bg-a {\n            background: #eef4ff;\n            color: #1a6bff;\n        }\n\n        .bg-g {\n            background: #f3f7fb;\n            color: #1a6bff;\n        }\n\n        .ge-q {\n            background: #ffffff;\n            border-radius: 22px;\n            margin-bottom: 14px;\n            border: 1px solid rgba(26, 107, 255, 0.08);\n            overflow: hidden;\n            box-shadow: 0 10px 30px rgba(10, 22, 40, 0.04);\n            transition: all 0.3s ease;\n        }\n\n        .ge-q:hover {\n            transform: translateY(-2px);\n            border-color: rgba(26, 107, 255, 0.18);\n            box-shadow: 0 16px 32px rgba(26, 107, 255, 0.08);\n        }\n\n        .ge-q.active {\n            border-color: rgba(26, 107, 255, 0.22);\n            box-shadow: 0 18px 36px rgba(26, 107, 255, 0.10);\n        }\n\n        .ge-qh {\n            display: flex;\n            align-items: center;\n            gap: 14px;\n            padding: 22px 24px;\n            cursor: pointer;\n            user-select: none;\n            transition: all 0.25s ease;\n            width: 100%;\n        }\n\n        .ge-q.active .ge-qh {\n            background: #f8fbff;\n        }\n\n        .ge-qh .num {\n            width: 40px;\n            height: 40px;\n            min-width: 40px;\n            border-radius: 12px;\n            background: #eff6ff;\n            color: #1a6bff;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            font-size: 13px;\n            font-weight: 800;\n            flex-shrink: 0;\n            transition: all 0.3s ease;\n        }\n\n        .ge-q.active .ge-qh .num {\n            background: #1a6bff;\n            color: #ffffff;\n        }\n\n        .ge-qh .txt {\n            flex: 1;\n            font-size: 15px;\n            font-weight: 700;\n            line-height: 1.5;\n            color: #0a1628;\n            min-width: 0;\n        }\n\n        .ge-qh .arr {\n            width: 22px;\n            height: 22px;\n            color: #9aa4b2;\n            flex-shrink: 0;\n            transition: all 0.3s ease;\n        }\n\n        .ge-qh .arr svg {\n            width: 22px;\n            height: 22px;\n            stroke-width: 2.4;\n        }\n\n        .ge-q.active .ge-qh .arr {\n            color: #1a6bff;\n            transform: rotate(180deg);\n        }\n\n        .ge-qa {\n            max-height: 0;\n            overflow: hidden;\n            transition: max-height 0.45s ease, padding 0.3s ease;\n            padding: 0 24px 0 78px;\n        }\n\n        .ge-q.active .ge-qa {\n            max-height: 900px;\n            padding: 0 24px 24px 78px;\n        }\n\n        .ge-qa p,\n        .ge-qa li {\n            font-size: 15px;\n            line-height: 1.75;\n            color: #5a6478;\n        }\n\n        .ge-qa p {\n            margin: 0 0 10px;\n        }\n\n        .ge-qa ul,\n        .ge-qa ol {\n            margin: 0 0 10px;\n            padding-left: 22px;\n        }\n\n        .ge-qa a {\n            color: #1a6bff;\n            font-weight: 700;\n            text-decoration: underline;\n            word-break: break-word;\n        }\n\n        @media (max-width: 991px) {\n            #goenvio-faq-standalone {\n                padding: 10px 18px 70px;\n            }\n\n            .ge-faq-wrap {\n                max-width: 100%;\n            }\n        }\n\n        @media (max-width: 768px) {\n            #goenvio-faq-standalone {\n                padding: 10px 16px 60px;\n            }\n\n            .ge-filter-bar {\n                gap: 10px;\n                margin-bottom: 32px;\n            }\n\n            .ge-fbtn {\n                padding: 10px 16px;\n                font-size: 13px;\n                min-height: 44px;\n            }\n\n            .ge-cat-head {\n                align-items: flex-start;\n                flex-wrap: wrap;\n                gap: 12px;\n            }\n\n            .ge-cat-head .ic {\n                width: 46px;\n                height: 46px;\n                min-width: 46px;\n                border-radius: 14px;\n            }\n\n            .ge-cat-head .ic svg {\n                width: 22px;\n                height: 22px;\n            }\n\n            .ge-cat-head h3 {\n                font-size: 20px;\n            }\n\n            .ge-cat-head .badge {\n                margin-left: 0;\n            }\n\n            .ge-q {\n                border-radius: 18px;\n            }\n\n            .ge-qh {\n                padding: 18px;\n                gap: 12px;\n                align-items: flex-start;\n            }\n\n            .ge-qh .num {\n                width: 34px;\n                height: 34px;\n                min-width: 34px;\n                font-size: 12px;\n                border-radius: 10px;\n            }\n\n            .ge-qh .txt {\n                font-size: 14px;\n                line-height: 1.45;\n                padding-top: 4px;\n            }\n\n            .ge-qa {\n                padding: 0 18px 0 64px;\n            }\n\n            .ge-q.active .ge-qa {\n                padding: 0 18px 18px 64px;\n            }\n\n            .ge-qa p,\n            .ge-qa li {\n                font-size: 14px;\n                line-height: 1.7;\n            }\n        }\n\n        @media (max-width: 480px) {\n            .ge-filter-bar {\n                flex-direction: column;\n                align-items: stretch;\n            }\n\n            .ge-fbtn {\n                width: 100%;\n            }\n\n            .ge-cat-head {\n                display: grid;\n                grid-template-columns: 46px 1fr;\n                align-items: center;\n            }\n\n            .ge-cat-head .badge {\n                grid-column: 1 \/ -1;\n                justify-self: flex-start;\n                margin-top: 4px;\n            }\n\n            .ge-qh {\n                padding: 16px;\n                gap: 10px;\n            }\n\n            .ge-qh .num {\n                width: 32px;\n                height: 32px;\n                min-width: 32px;\n                font-size: 11px;\n            }\n\n            .ge-qh .txt {\n                font-size: 13.5px;\n            }\n\n            .ge-qa {\n                padding: 0 16px 0 58px;\n            }\n\n            .ge-q.active .ge-qa {\n                padding: 0 16px 16px 58px;\n            }\n\n            .ge-qa p,\n            .ge-qa li {\n                font-size: 13.5px;\n            }\n        }\n    <\/style>\n\n    <div class=\"ge-faq-wrap\">\n\n        <div class=\"ge-filter-bar\">\n            <button class=\"ge-fbtn active\" data-cat=\"all\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M8 6h13\"><\/path>\n                    <path d=\"M8 12h13\"><\/path>\n                    <path d=\"M8 18h13\"><\/path>\n                    <path d=\"M3 6h.01\"><\/path>\n                    <path d=\"M3 12h.01\"><\/path>\n                    <path d=\"M3 18h.01\"><\/path>\n                <\/svg>\n                Alle\n                <span class=\"cnt\">20<\/span>\n            <\/button>\n\n            <button class=\"ge-fbtn\" data-cat=\"servicio\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M21 8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16Z\"><\/path>\n                    <path d=\"m3.3 7 8.7 5 8.7-5\"><\/path>\n                    <path d=\"M12 22V12\"><\/path>\n                <\/svg>\n                Unser Service\n                <span class=\"cnt\">9<\/span>\n            <\/button>\n\n            <button class=\"ge-fbtn\" data-cat=\"aeropuerto\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M12 2C11.4 2 11 2.4 11 3V10L3 14V16L11 13.5V19L9 20.5V22L12 21L15 22V20.5L13 19V13.5L21 16V14L13 10V3C13 2.4 12.6 2 12 2Z\"><\/path>\n                <\/svg>\n                Verloren und gefunden\n                <span class=\"cnt\">8<\/span>\n            <\/button>\n\n            <button class=\"ge-fbtn\" data-cat=\"gestion\" type=\"button\">\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path>\n                    <path d=\"M14 2v6h6\"><\/path>\n                    <path d=\"M9 13h6\"><\/path>\n                    <path d=\"M9 17h4\"><\/path>\n                <\/svg>\n                Verwaltung und Einziehung\n                <span class=\"cnt\">3<\/span>\n            <\/button>\n        <\/div>\n\n        <div class=\"ge-cat visible\" data-section=\"servicio\">\n            <div class=\"ge-cat-head\">\n                <div class=\"ic bg-s\">\n                    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M21 8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16Z\"><\/path>\n                        <path d=\"m3.3 7 8.7 5 8.7-5\"><\/path>\n                        <path d=\"M12 22V12\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>Unser Service<\/h3>\n                <span class=\"badge\">9 Fragen<\/span>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">01<\/div>\n                    <span class=\"txt\">Wie kann ich meinen verlorenen Gegenstand an meiner Heimatadresse in Empfang nehmen?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Wir bieten nationale und internationale Versanddienstleistungen an. Fordern Sie ein Angebot \u00fcber unsere Website an.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">02<\/div>\n                    <span class=\"txt\">Ich habe bereits die Referenznummer, welche Schritte muss ich unternehmen, um mein Objekt zu erhalten?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Fordern Sie zun\u00e4chst ein Angebot an. Sobald Sie es akzeptieren und die Zahlung leisten, k\u00fcmmern wir uns um den Rest: Wir bereiten die notwendigen Unterlagen vor, um die Abholung, den Versand und die Verpackung des Objekts zu organisieren.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">03<\/div>\n                    <span class=\"txt\">Was passiert, wenn ich nicht zahle?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Die Einholung eines Kostenvoranschlags ist mit keinerlei Verpflichtung verbunden. Ihr Gegenstand verbleibt im Fundb\u00fcro.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">04<\/div>\n                    <span class=\"txt\">Wann werde ich meine Sendung erhalten?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Die Lieferzeiten k\u00f6nnen je nach Bestimmungsort variieren:<\/p>\n                    <ul>\n                        <li>F\u00fcr Inlandssendungen: 24 bis 48 Stunden.<\/li>\n                        <li>F\u00fcr internationale Sendungen: 1 bis 5 Tage.<\/li>\n                    <\/ul>\n                    <p>Diese Fristen sind Richtwerte und k\u00f6nnen je nach Transport- und Zollverfahren variieren.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">05<\/div>\n                    <span class=\"txt\">Wie ist die Zahlungsweise?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Sie k\u00f6nnen mit allen g\u00e4ngigen Kreditkarten und PayPal bezahlen. Alle Zahlungen werden von Stripe, einem f\u00fchrenden Unternehmen f\u00fcr sichere Zahlungsabwicklung, abgewickelt.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">06<\/div>\n                    <span class=\"txt\">Ich muss mein Objekt in einem Land au\u00dferhalb der EU in Empfang nehmen, k\u00fcmmern Sie sich um die Unterlagen?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Ja, f\u00fcr Sendungen au\u00dferhalb der Europ\u00e4ischen Union stellen wir die erforderliche Proformarechnung aus, um den Empfang der Sendung zu erleichtern.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">07<\/div>\n                    <span class=\"txt\">Werden meine pers\u00f6nlichen Gegenst\u00e4nde verpackt?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Ja, dieser Service ist im Preis inbegriffen. Unser Personal ist erfahren in der Verpackung und Ihre Gegenst\u00e4nde werden angemessen gesch\u00fctzt, um Sch\u00e4den w\u00e4hrend des Transports zu vermeiden.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">08<\/div>\n                    <span class=\"txt\">Ich habe Fragen zum Dienst, wie kann ich Sie kontaktieren?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Am schnellsten geht es per E-Mail: <a href=\"mailto:info@goenvio.es\">info@goenvio.es<\/a>. Unser Team antwortet in der Regel schnell.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">09<\/div>\n                    <span class=\"txt\">Wie kann ich den Versand meines Pakets verfolgen?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Sie k\u00f6nnen die Zustellung Ihres Pakets direkt auf unserer Website verfolgen. Dazu m\u00fcssen Sie lediglich die Tracking-Nummer eingeben, die wir Ihnen mitgeteilt haben.<\/p>\n                    <p><a href=\"https:\/\/aeroservice.trackingmore.org\">Versand fortsetzen<\/a><\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"ge-cat visible\" data-section=\"aeropuerto\">\n            <div class=\"ge-cat-head\">\n                <div class=\"ic bg-a\">\n                    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M12 2C11.4 2 11 2.4 11 3V10L3 14V16L11 13.5V19L9 20.5V22L12 21L15 22V20.5L13 19V13.5L21 16V14L13 10V3C13 2.4 12.6 2 12 2Z\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>Verloren und gefunden an Flugh\u00e4fen<\/h3>\n                <span class=\"badge\">8 Fragen<\/span>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">10<\/div>\n                    <span class=\"txt\">Was sollte ich tun, wenn ich einen Gegenstand am Flughafen verloren habe?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Es ist wichtig, schnell zu handeln:<\/p>\n                    <ol>\n                        <li>Erinnern Sie sich an den Punkt, an dem Sie glauben, dass Sie ihn verloren haben.<\/li>\n                        <li>Wenden Sie sich an das Fundb\u00fcro.<\/li>\n                        <li>Geben Sie eine detaillierte Beschreibung des Objekts.<\/li>\n                        <li>F\u00fcllen Sie das Formular zur Schadensmeldung aus.<\/li>\n                    <\/ol>\n                    <p>Wenn der Gegenstand gefunden wird, werden Sie benachrichtigt. An einigen Flugh\u00e4fen k\u00f6nnen an Wochenenden verloren gegangene Gegenst\u00e4nde am n\u00e4chsten Werktag aufgegeben werden.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">11<\/div>\n                    <span class=\"txt\">Wo befindet sich das Fundb\u00fcro?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Das Fundb\u00fcro befindet sich in der Regel im Hauptterminal des Flughafens, meist in der N\u00e4he der Fluggastinformation oder in den Verwaltungsbereichen.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">12<\/div>\n                    <span class=\"txt\">Welche Informationen muss ich angeben, um einen verlorenen Gegenstand zu melden?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <ul>\n                        <li>Detaillierte Beschreibung des Objekts.<\/li>\n                        <li>Datum und ungef\u00e4hre Uhrzeit des Verlusts.<\/li>\n                        <li>Ort, an dem Sie glauben, dass Sie es verloren haben.<\/li>\n                        <li>Flugnummer, falls im Flugzeug.<\/li>\n                        <li>Pers\u00f6nliche Angaben und Kontaktdaten.<\/li>\n                        <li>Alle verf\u00fcgbaren Beweise, wie Fotos oder Rechnungen.<\/li>\n                    <\/ul>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">13<\/div>\n                    <span class=\"txt\">Wie kann ich das Fundb\u00fcro kontaktieren?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Die Kontaktinformationen finden Sie auf unserer Website unter dem entsprechenden Reiter f\u00fcr jeden Flughafen.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">14<\/div>\n                    <span class=\"txt\">Kann ich den Verlust online melden?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Ja, in vielen F\u00e4llen muss die Meldung per E-Mail oder mit dem von der zust\u00e4ndigen Stelle bereitgestellten Formular erfolgen.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">15<\/div>\n                    <span class=\"txt\">Wie lange bewahrt der Flughafen Fundsachen auf?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Die Gegenst\u00e4nde werden in der Regel zun\u00e4chst im Fundb\u00fcro aufbewahrt. Nach Ablauf dieser Frist k\u00f6nnen sie je nach den \u00f6rtlich geltenden Vorschriften an kommunale Beh\u00f6rden oder die \u00f6rtliche Polizei weitergeleitet werden.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">16<\/div>\n                    <span class=\"txt\">Was ist, wenn ich w\u00e4hrend des Fluges etwas verloren habe?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>In diesem Fall sollten Sie sich in der Regel direkt an die Fluggesellschaft wenden, da Fundsachen im Flugzeug in der Regel von der Fluggesellschaft selbst verwaltet werden.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">17<\/div>\n                    <span class=\"txt\">Was geschieht mit den Wertsachen?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Wertgegenst\u00e4nde wie Schmuck oder elektronische Ger\u00e4te werden oft unter erh\u00f6hten Sicherheitsma\u00dfnahmen aufbewahrt.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"ge-cat visible\" data-section=\"gestion\">\n            <div class=\"ge-cat-head\">\n                <div class=\"ic bg-g\">\n                    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path>\n                        <path d=\"M14 2v6h6\"><\/path>\n                        <path d=\"M9 13h6\"><\/path>\n                        <path d=\"M9 17h4\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>Verwaltung und Einziehung<\/h3>\n                <span class=\"badge\">3 Fragen<\/span>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">18<\/div>\n                    <span class=\"txt\">Was geschieht, wenn ich benachrichtigt werde, dass meine Fundsachen gefunden wurden?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>F\u00fcr die pers\u00f6nliche Abholung ben\u00f6tigen Sie normalerweise:<\/p>\n                    <ol>\n                        <li>Legen Sie einen g\u00fcltigen Ausweis vor.<\/li>\n                        <li>Anzeige der Referenz- oder Fallnummer.<\/li>\n                        <li>Unterschreiben Sie gegebenenfalls die Annahmeerkl\u00e4rung.<\/li>\n                        <li>Eine Verwaltungsgeb\u00fchr ist nur in den F\u00e4llen zu entrichten, in denen sie von der Beh\u00f6rde erhoben wird.<\/li>\n                    <\/ol>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">19<\/div>\n                    <span class=\"txt\">Was passiert, wenn ich meinen Personalausweis oder Reisepass verloren habe?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Die Ausweispapiere werden in der Regel den zust\u00e4ndigen Beh\u00f6rden wie der Nationalpolizei oder der Guardia Civil \u00fcbergeben.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"ge-q\">\n                <div class=\"ge-qh\">\n                    <div class=\"num\">20<\/div>\n                    <span class=\"txt\">K\u00f6nnen Sie meine Sendung abholen, wenn sie bei einer Autovermietung liegt?<\/span>\n                    <span class=\"arr\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n                <\/div>\n                <div class=\"ge-qa\">\n                    <p>Ja, unser Service arbeitet mit allen gro\u00dfen Autovermietungen zusammen und kann die Abholung und Zustellung organisieren.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <script>\n        (function () {\n            const wrapper = document.getElementById('goenvio-faq-standalone');\n            if (!wrapper) return;\n\n            const buttons = 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